How well does MoreThan insurance typically pay out for an insurance claim on a stolen vehicle?

18 replies
Found 20th Mar
My car was stolen from outside my flat (private parking) late sunday night, all that remained in my parking space was remains of the doorlock. I am almost certain I will never see this car again, if I do then it will probably be in a heap of turd. It's a purchased as new 2010 Fiesta (around 27k miles) which gets an approx valuation of around 5-5.3k from the common online car valuation sites . I've never had to make an insurance claim in regards to a stolen vehicle, but just wanted to know how well MoreThan insurance pay out. Also, is it standard across all insurers to categorize a stolen vehicle as a 'Fault Claim' ?

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18 Comments

I can't answer as to the fault bit but you don't have to agree with their evaluation especially if your car is worth more and you can give a valid reason such as it had only done 27,000 miles etc.....

Yeah it will be classed as a fault claim as there is no one to claim back from , it will be straight forward claiming if they have no concerns , you may have a call from a specialist theft team who use a system called Digilog that does stress analysis but that's pretty common for a theft unrecovered or a theft recovered burnt out claim

For valuation look on parkers guide, glasses guide and auto trader , all insurance companies use them as its inline with the financial ombudsman guidelines

Original Poster

Westwoodo

I can't answer as to the fault bit but you don't have to agree with their … I can't answer as to the fault bit but you don't have to agree with their evaluation especially if your car is worth more and you can give a valid reason such as it had only done 27,000 miles etc.....


I have recent proof of the low mileage so if needs be then I can show them that. Thanks!

Original Poster

jimmyandmel

For valuation look on parkers guide, glasses guide and auto trader , all … For valuation look on parkers guide, glasses guide and auto trader , all insurance companies use them as its inline with the financial ombudsman guidelines


Thanks, I'll makesure I use those

It is Norwich Union.

jimmyandmel

For valuation look on parkers guide, glasses guide and auto trader , all … For valuation look on parkers guide, glasses guide and auto trader , all insurance companies use them as its inline with the financial ombudsman guidelines



*​Glass's guide* or even better Glass's evaluator. Which is what the industry use. The guide is simply that, a watered down version of the full evaluator. Parkers, and cap are also good reference points, but they all differ. The insure will value it based on glass usually, however if the other 2 are more in line with one another you can get an increase. Likewise if you have a rare vehicle, go by advertised examples. Fight it, don't just accept the valuation they offer.

I assume u have got the usual crime reference of police and let them know by know etc etc.

oh gosh im sorry

What was reg number and will give u value figures

Original Poster

MynameisM

I assume u have got the usual crime reference of police and let them know … I assume u have got the usual crime reference of police and let them know by know etc etc.


So far I have a report reference, but I'm waiting for the police to call me back so I can get the actual crime reference number.

I have just realised that I cannot find my spare key, I know it's in the house but I just can't seem to find it. I do however have what I believe is the outer lock of the drivers side door which was left on the ground in my parking space. Would this evidence ( has a serial number on it) along with cctv of them speeding away and my neighbours claiming to hear banging all at a similar time period, be enough to help me...Or will the insurance screw me over until I can find my spare keys?



Edited by: "pogbanogba" 21st Mar

Similar experience.. the missing spare key will be an issue and they will investigate. So try and find it as soon as possible!

Original Poster

shepademus

Similar experience.. the missing spare key will be an issue and they will … Similar experience.. the missing spare key will be an issue and they will investigate. So try and find it as soon as possible!


I've checked online the serial numbers of the metal casing that was left behind by the idiots, and it is from the outer locking mechanism from my drivers door. Do you reckon I stand a chance with this if I don't find the spare key? The metal is even bent and scratched from where they have hammered/screwdrived it.

get a key cut

make sure your v5 is in your current address too. my car was stolen last month and i hadnt changed my v5 as id moved the month before and forgot. when i made the claim they asked me if it was in the correct address i said yes and quickly sent it off to the dvla, luckily it was back within a week and so when it came to pay out day they checked with dvla to see if it was in fact in the correct address and obviously it was

pogbanogba

So far I have a report reference, but I'm waiting for the police to call … So far I have a report reference, but I'm waiting for the police to call me back so I can get the actual crime reference number. I have just realised that I cannot find my spare key, I know it's in the house but I just can't seem to find it. I do however have what I believe is the outer lock of the drivers side door which was left on the ground in my parking space. Would this evidence ( has a serial number on it) along with cctv of them speeding away and my neighbours claiming to hear banging all at a similar time period, be enough to help me...Or will the insurance screw me over until I can find my spare keys?



I'm not sure about the spare key thing never thought about it like that I don't have one as when I bought the car I was just given one. making a new one seems silly that is suggestive of some dodgy goings on no point doing that. most people have 1 key these days for what ever reason as they cost a lot to replace don't worry too much about the key and just have a good look for it will be some were if u definitely had it in first place maybe close to where u keep the documents. didn't the police forensics take the broke lock piece away with them odd.

pogbanogba

I've checked online the serial numbers of the metal casing that was left … I've checked online the serial numbers of the metal casing that was left behind by the idiots, and it is from the outer locking mechanism from my drivers door. Do you reckon I stand a chance with this if I don't find the spare key? The metal is even bent and scratched from where they have hammered/screwdrived it.



In my case, there was no forensics (broken lock etc) and the investigators went to the manufacturer and made the decision that the engine could not have been started without a key (something about the immobiliser). The missing key kind of sealed the deal and my claim was denied.

i had awful experience when my car got nicked, all they would pay was a few hundred when it was worth well over a grand and all they said was we found one for sale in Scotland for that price so that's what we are giving you (live in Kent btw) didnt take into account condition or anything and wouldn't give any more
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