How you can sXXew SKY tv customer service properly

5 replies
Found 25th Dec 2009
I am posting my experience with sky TV which has even gave me letters saying they are going for debt collection agency, might be useful to some one. Sorry if iam wasting someones time
Thanks


Dear
I have received a bill of 8.36 saying still owe this amount, But i cancelled my sky TV account on December 1st which is exactly 1 month in advance giving the notice period of 30days and i have specialy enquired about any outstanding amount that i need to be paying to the person handling my call which was informed to me that i dont owe anything on this account as i am giving the notice on reaching 11th month so it will be cancelled when it is exactly 12 months and to support it i have got the recorded conversation of that call as well if in case needed. i hope you will look into this matter and deal with it.

Regards
xxx

Reply received

Unfortunately I am unable to access your account as you have not provided any details.
In order for me to assist you please contact me with your name, address, customer number, viewing card number and any password that may be set up on the account.
I look forward to receiving this information with your original enquiry for a quick conclusion to this matter.

Thanks
Lynn
Sky Help Centre
sky.com
Reply
Name AXXXXX DFFF

address ------- XXXXXXXXXXXXXXXX

account number - X2XXXXXXX

viewing card number -213135652

Password - i havent set any password

I f you need further information do contact again ....



Dear Mr XXXXX

Thank you for contacting Sky Help Centre.

I'm sorry to hear you are unhappy with the outstanding bill, but unfortunately we will not be able to waive this as the money is owed to us for the period from 1/12/09-3/12/09, and a further 4.91GBP invoice charge. We do not advise customers to cancel their direct debit until their final bill has cleared.

Whilst I realise that you may be disappointed with the decision made, I hope that you can appreciate our position on this matter.

Kind regards
Rhys
Customer Relations

My reply

Dear
I am very happy to pay my outstanding bill, but i am really unhappy to pay any extortion money as it can be described becaouse when i have already given a notice to cancel my account on 1st november with 30days notice which should have been 1st December. You should have cancelled the subscription on 1st of December If you cancelled the connection on 3rd December its not my fault. I even rang up to ask why is it not being disconnected. So i think you would look into this matter where its not the customers fault and make a decision on this. I wouldn't like to complicate this matter by taking this matter to CISAS.

Regards
XXXX

Dear Mr XXXXXX
Customer Account Number: 1112564XX

Thank you for your email about the recent issues you have had on your account. I have now credited your account with the outstanding balance, as quite rightly, I can see there was a not applied on your account to say you had contacted us to cancel on 1/11. I do apologise and cannot understand why this was not picked up before.

I would like to advise that there is no further amount outstanding.

I am sorry for the inconvenience this has caused and apologise on behalf of Sky for the poor level of customer service that you have received.


I hope this helps with your enquiry.


Kind regards

Matthew

Sky Help Centre

  1. Misc
  2. Sky
  3. TV
Groups
  1. Misc
  2. Sky
  3. TV
5 Comments

Well done.
http://vulgrin.com/wp-content/uploads/2009/03/orson-clapping.gif

Tensei;7328052

Well done.



Agreed! Good man!

Tensei;7328052

Well done.



:w00t:

Banned

Tensei;7328052

Well done.

cheers mine is supposed to stop on 4th jan so this will come in handy if they try it with me
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Happy Bandi Chorr Diwas and Happy Diwali!11
    2. Coming up to bonfire night ...2336
    3. Without giving away your age, name three things that remind you of when you…1935
    4. Smacking children is to be banned in Scotland22

    See more discussions