HP Customer care

13
Found 28th Aug 2009
Hello everyone,

As you may of read from some of my other posts i have been having a problem with my laptop and in total it has about 5 problems with it some minor some quite big, so i was wondering has anyone ever used HP customer repair service if so how did it go, if not has anyone complained to HP and how was it resolved ?

Cheers James

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13 Comments

we had a laptop from hp and only had it since christmas when it broke but it turned out to be the charger and i just filled out the form online and they sent a courier to me two days later and within a week it was back with me, cant fault their customer services

i dont think that has answered your question but i just thought id tell you anyway :lol:

hp were great for us too, what make and model is your laptop, as some are renown for problems,.

Original Poster

*roosterpots*;6148736

we had a laptop from hp and only had it since christmas when it broke but … we had a laptop from hp and only had it since christmas when it broke but it turned out to be the charger and i just filled out the form online and they sent a courier to me two days later and within a week it was back with me, cant fault their customer services i dont think that has answered your question but i just thought id tell you anyway :lol:



lol its not quite answered my question although it has in a way as i now know it takes around 7days for them to pick it up and get it back to me, am i right in thinking that mate ?

I am really not happy with them tho, as it was bought at christmas for £500 and a £500 laptop shouldnt wipe all my data and then like 5 other things go wrong with it too including the mouse pad messing up

Cheers :thumbsup:

Original Poster

superskilly;6148855

hp were great for us too, what make and model is your laptop, as some are … hp were great for us too, what make and model is your laptop, as some are renown for problems,.



HP G70-110EA it has been discountinued on ehe website tho, is this one of them and what are the problems they are renown for ?

thanks

They're great.

HP were great with my lappy too, did it all through John Lewis though as HP insist on repairing their own laptops, they contacted me direct to make sure I was happy too.

Original Poster

Thanks, cause im in france at the moment so i will be contacting them when i get back to book a repair, aslo how many repairs is it until they do a replacement ?

Original Poster

.............

james_lfc;6148865

HP G70-110EA it has been discountinued on ehe website tho, is this one of … HP G70-110EA it has been discountinued on ehe website tho, is this one of them and what are the problems they are renown for ? thanks



exactly the same model as ours :thumbsup:

Original Poster

*roosterpots*;6150108

exactly the same model as ours :thumbsup:



Okay mate thats cool then, also does your have a problem where say it is on 10% battery and you plug it into the mains for an hour then unplug it and it is still no 10% , because mine does that quite often :\ so i normally jsut have it plugged, all in all tho i dont think theyre a bad laptop

not as far as im aware but it just wouldnt charge, id go on their site if i was you and say you want it picking up and looked at because every time we tried charging it it just said it was charging but didnt actually do anything
hope that helps :thumbsup:

Original Poster

*roosterpots*;6152377

not as far as im aware but it just wouldnt charge, id go on their site if … not as far as im aware but it just wouldnt charge, id go on their site if i was you and say you want it picking up and looked at because every time we tried charging it it just said it was charging but didnt actually do anything hope that helps :thumbsup:



Okay mate thanks, i want to blag a new one tho lol coz i am really really pis**d off lol ! and PLEASE make sure you back up your important files as i dont want it happening to you :-) !

Cheers James

aww, sorry to hear that :-( i will do, thanks for the warning :thumbsup:
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