Huawei P20 Bose headphone claims for O2 orders

8
Found 21st Apr
Anyone who pre-ordered their phones on O2, what documents are you using as proof of pre-order and purchase? I was never sent much apart from a 'Thanks for the order' page, will this be enough?
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For the Samsung pre-order one I went to my O2 account online, more tab,my orders page, then clicked the print button at the very bottom of the page, printed to PDF then uploaded that for my claim. Hope this might help some.
Edited by: "cecilmcroberts" 21st Apr
I've got the same problem
Nothing showing in my orders in my o2
I emailed o2 and through live chat got an invoice sent to me. Uploaded that along with the purchase letter I got with the phone. The application was accepted by Huawei as I received a text to say it was confirmed.
I still havent had any response back from huawei and i filled out the form on the 20th
I've just had a email off Huawei and theyve asked for more information
I'm getting impatient with O2 for not providing the information
Huawei have just confirmed by email that they've validated my claim and will despatch the promotional Bose headphones 😁
Can I ask what this is for guys?
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