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    i dont think play dot com is very good

    I ordered some sennheisers on friday @ play.com , its been showing 'picked' as status until now says posted and I read its 3 - 5+ working days from posting so it looks like this friday at the minimum. Is this really a good standard in 2010 ? I should have just bought them in JohnLewis.
    I import from China : it doesn't take as long! It's only coming from the channel isles

    17 Comments

    Banned

    they've become crap!

    Play dot com has gone all pete tong........brad pitts up........

    I ordered loadsa stuff from them years ago and received the correct items well packaged and very quickly. last few times its been hopeless, sending me wrong items, having to send them back, having to whinge at them to refund me plus the additional postage costs.

    Dont get me wrong I got there in the end but you're right, it should need to be so difficult to get small items right first time to the customer, or even providing a good level of customer service.

    They;ve obviously been taken over at some stage and whatever they have done has totally collapsed on a grand scale.

    Original Poster

    is that 7dayshop just as bad? cos maybe they being honest about delivery times !

    never had a prob with play apart from delivery times used to be within 48 hrs max now 48 min but he y what do u expect?

    Original Poster

    erm no , guys , i think we're all wrong bcos they won 'which online retailer of the year 2009' awards , now i must confess i didn't see that award ceremony.
    I think some £££ may be involved there (_;) , altho they may still be waiting for the goods as it was 2009

    Original Poster

    usa v brazil 1am any1 watching?

    watch it free on some betting sites inc. bet365
    Edited by: "effingandjeffing" 11th Aug 2010

    effingandjeffing

    is that 7dayshop just as bad? cos maybe they being honest about delivery … is that 7dayshop just as bad? cos maybe they being honest about delivery times !



    7dayshop are in a different league to the dreaded Play.com.

    Play.com are a very bad retailer.

    I think you're right! play dot com are crap!

    Banned

    jamstaruk1972

    never had a prob with play apart from delivery times used to be within 48 … never had a prob with play apart from delivery times used to be within 48 hrs max now 48 min but he y what do u expect?


    guess you have never had a repair neded after 28 days of purchase.....

    They wash their hands of any responsibility

    wouldnt dream of ordering anything pricey from them. They even remove any purchases from your recent orders list after 28 days so you cannot even raise an issue should one occur.

    They also cancel orders that were " In Stock " then went out of stock, without having the decency to inform customers.

    They are now on my avoid list.

    totally agree with the op in previous years i would order loads of stuff from play now i won't buy from them even if they are cheaper

    Banned

    http://i37.tinypic.com/2ngd4co.jpg

    They say 3-5 days 'cause it is from Jersey. Often it is quicker.

    alternate

    They say 3-5 days 'cause it is from Jersey. Often it is quicker.



    Often it is never....

    Banned

    alternate

    They say 3-5 days 'cause it is from Jersey. Often it is quicker.


    never had an order arrive in less than 5 days

    I would say 2-3 days is average for me.

    i used to do all my online shopping with them until I had one problem and it all went very wrong all of a sudden. Their customer support was just a copy and paste and most likely an automated process as I got exactly the same responce twice and even after that I pointed out that my messages were not being read correctly I didnt get any help after that.

    In a way it was a good thing because it made me shop about alot more which has saved me alot of cash.
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