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    i hate lego!

    as most of you know, i spent a small fortune on Lego for my son at Christmas.
    After opening and building some of the set we have found various parts missing , i have complained to Lego and got the standard reply . " which parts do you want and well post them" waited 3 weeks so far!
    Now today we opend the Mars mission set that cost me over £70 and there are parts missing from the wings of the space ship. My 6 year old is gutted and im flaming fuming.
    i've emailed them again with the new missing part number, but im starting to wonder whats the point!
    we still have another 8 sets to open and build , im dreading it.
    I bought most of the sets from toys r us, boots and tesco online, so i cant even return them for replacments.
    sorry and thanks for letting me moan a bit

    11 Comments

    I've bought a couple of extremely complex kits recently (one of which had three instruction books all needed to complete one model!) and each one has actually had excess parts. I don't find their customer services very useful though, I had a Mindstorms kit that the batteries ruptured in - as this is a fairly expensive piece I contacted them to see if anything could be done, I would have paid to have the electronics placed in a new casing or similar. The reply was about one sentence which basically said 'no'

    John

    Thing that bothers me is these things are supposed to be built by very young children and I had a hard time comprehending the instructions.......got the airport set last year and also had some bits left over.

    vinylandtrinkets;1447583

    i wouldnt mind if they were polite, we've had lots of tiny bits left … i wouldnt mind if they were polite, we've had lots of tiny bits left over, but this last set takes the P! its a huge white wing thats missing.Just have to hope they send me another one i guess



    Yeah, I can appreciate your frustration - this is the last one I built (for scale it's sitting on a 17 inch laptop):

    http://johnmcl7.smugmug.com/photos/211678333-M.jpg

    I was very concerned that there would be bits missing as it's so complex that any one part could have ruined it, thankfully this one was ok. Having experienced the Lego customer service I can see exactly why you're frustrated especially as Lego isn't some cheap rubbish bought off ebay, you'd expect a proper level of customer service from a company like Lego.

    JOhn

    in all my years of lego experience (remember sitting at 4am christmas morning building a castle for my now 22 year old) have never had a part missing!! must have been lucky.

    I do however think it is a big waste of money because they get built once then pieces get lost, or all mixed up with the other sets, my oldest had so many big sets that built a specific thing and they all only got built once!!

    Banned

    sanmarco5;1454334

    in all my years of lego experience (remember sitting at 4am christmas … in all my years of lego experience (remember sitting at 4am christmas morning building a castle for my now 22 year old) have never had a part missing!! must have been lucky.I do however think it is a big waste of money because they get built once then pieces get lost, or all mixed up with the other sets, my oldest had so many big sets that built a specific thing and they all only got built once!!


    lego as waste of money? no way jose, try telling that to my mates 6 yr old who I bought him several of the City kits from christmas, its good for imagination and hand eye co-ordination .. uncle D_C will always be buying lego for my mates kids, :-D

    I have been selling loads of Lego on ebay and i have to say it's very rare that a part is missing. What you describe seems about equally likely to winning the lottery so maybe you should give that a try...

    Banned

    schaf;1458556

    I have been selling loads of Lego on ebay and i have to say it's very … I have been selling loads of Lego on ebay and i have to say it's very rare that a part is missing. What you describe seems about equally likely to winning the lottery so maybe you should give that a try...


    got any cheap City lego spare.. * thumbs through my latest lego cat*:thumbsup:

    my kids have the biggest box of assorted lego upstairs consisting of police, fire engines, space centres, and god knows what else, but we have no instructions! the collection is a build up from over 15 years of pressies!

    they dont touch it for months and then suddenly they are up there for hours just building stuff. Fantastic value for money!!

    I bought most of the sets from toys r us, boots and tesco online, so i … I bought most of the sets from toys r us, boots and tesco online, so i cant even return them for replacments.



    Who told you this? :thinking: :?

    Both my girls (21 and 15 now) where brought up on Duplo then progressed to Lego, and loved it, had many, many happy hours/days building stuff!

    The early stuff wasn't so much with instructions to build things, it was more a case of your imagination built it.

    But, I for one will not part with it, as its timeless and we hope to be dragging it out for grandchildren in the years to come.

    I guess we must have been lucky this christmas as we bought our 4 1/2 year various lego cities and we didn't have any parts missing. The two of us have loved building it and I must admit he has never left it alone since christmas morning.

    So I guess we will be off to legoland at Easter.:)
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