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    I just Got This Message From [email protected]

    Brief synopsis,i tried logging into my account last night as usual and i couldn't,thought it was a glitch,same today,so i contacted TCB,this is their reply and i'm gobsmacked.

    Hi there,

    I have taken a look at your account and unfortunately it does appear that
    this has been automatically suspended by our system as this shows
    characteristics that are potentially attributable to abusive or fraudulent
    activity that may contravene our Terms and Conditions.

    Are you able to please shed any light on this for us?

    Thank you,

    Kind Regards,
    Top CashBack Support

    27 Comments

    Original Poster

    Is this a convenient way of not paying me my cashback or something,i can't honestly believe it,how am i supposed to shed any light on it,i haven't done anything arghhh

    Original Poster

    I need a Misc Lawyer!!

    deb8z

    Is this a convenient way of not paying me my cashback or something,i … Is this a convenient way of not paying me my cashback or something,i can't honestly believe it,how am i supposed to shed any light on it,i haven't done anything arghhh



    Classic guilty quote!

    Perhaps the cashback you received for those pair of shoes is seen as fraudulent as you only wear one.

    Original Poster

    I've honestly no idea what their problem is though,i've never even used TCB to get a phone contract or insurance or anything,i go via TCB to do my shopping online,that's it

    Original Poster

    It;s not funny,i'm annoyed,i sent him a right snotty message back demanding an apology.

    Supermod

    deb8z

    It;s not funny,i'm annoyed,i sent him a right snotty message back … It;s not funny,i'm annoyed,i sent him a right snotty message back demanding an apology.



    Have you gone through all of your transactions and tried to think if there is anything out of the ordinary that happened? Have you submitted any missing cashback enquiries that have since tracked and you did not realise?

    I'm intrigued as to how you fraud an automatic system
    Edited by: "Adam2050" 23rd Jun 2011

    Original Poster

    From memory i have only ever queried one transaction and that was maybe 6 months ago now,maybe longer.

    Why is he asking me to shed light on it,i've no idea and seemingly they don't either,how can the system suspend my account and they don't even know why.

    Have you gone through all of your transactions and tried to think if … Have you gone through all of your transactions and tried to think if there is anything out of the ordinary that happened



    That would be a struggle considering she can't get onto it.:p

    Supermod

    Dehumanization

    That would be a struggle considering she can't get onto it.:p



    I missed that!! It seems odd that they do not know.

    Original Poster

    We'll just let our system suspend your account,we have no idea why,then we will ask said user if they know why wtf !!

    So I take it you can't access your account at all, even to check the transactions you've done in the past?

    Original Poster

    stefor

    So I take it you can't access your account at all, even to check the … So I take it you can't access your account at all, even to check the transactions you've done in the past?



    No,i can't log in,when i try it says login failed.

    My sister couldn't get into her account a couple of weeks ago and i asked on the TCB forum for advice,hers was saying the password was wrong when it wasn't because she has everything written down lol

    Now i can't get into mine,it's obviously problems at their end.
    Edited by: "Domthedonkey" 23rd Jun 2011

    surely they need to tell you what's wrong !

    Have you had a few insurance quotes? Or done quite a few of the 'daily clicks'?

    Sucks!

    They deleted my account after a few months of inactivity, all money gone, is was like I never existed. You can create another account though.

    What exactly did you say to them when you were trying to regain access on your sister's behalf? I'm guessing, y'see, that they've maybe interpreted your actions as an attempt to steal her account.

    Original Poster

    panddda

    Have you had a few insurance quotes? Or done quite a few of the 'daily … Have you had a few insurance quotes? Or done quite a few of the 'daily clicks'?Sucks!



    Nope,i haven't done any.

    Original Poster

    dxx

    What exactly did you say to them when you were trying to regain access on … What exactly did you say to them when you were trying to regain access on your sister's behalf? I'm guessing, y'see, that they've maybe interpreted your actions as an attempt to steal her account.



    If it was that,why would it take a couple of weeks for them to do anything and then not give me a reason.

    I can't see how it is that,all i did was post a thead on the TCB forum saying she can't log in,they posted a link for her to use,she then sorted it herself,i didn't have anything to do with it other than post a thread.

    deb8z

    If it was that,why would it take a couple of weeks for them to do … If it was that,why would it take a couple of weeks for them to do anything and then not give me a reason.I can't see how it is that,all i did was post a thead on the TCB forum saying she can't log in,they posted a link for her to use,she then sorted it herself,i didn't have anything to do with it other than post a thread.



    I don't know, just a thought, that's all. Did you try logging into her account from your PC?

    Original Poster

    I did wonder that myself,oh actually now you mention it,yeah i did try logging in once,when she was on the phone and said she couldn't log in i said let me try and i couldn't.

    I then posted the thread on TCB and she sorted it herself.

    I think you've hit the nail on the head i bet that's it,i don't believe i'm in trouble for trying to help her.

    I don't know what to think now,this is so annoying,do you think i will lose my account because of that ...

    Banned

    benefit cheats......

    I've logged into a friend's TCB account a few times in the past on my laptop and nothing has happened to me or them.

    Me and my wife both have our own TCB accounts on our home connection (ie, same IP). Never been an issue.

    Original Poster

    Hi there



    Thanks for getting in touch.



    Member suspensions are done automatically by the system, when it spots trends/patterns or anything that it deems to be potentially abusive or fraudulent to the cashback system.



    Fraud and the abuse of cashback offers is a serious offence and all of the merchants and affiliate networks that we deal with demand that we are pro-active in our approach to stop it.



    Occasionally, mistakes are made and after further investigation by one of our team they have re-enabled your account for you. You will now be able to freely log back.



    Sorry for any inconvenience this has caused.



    Kind Regards,

    Carl,

    Top CashBack Support

    All's well that ends well.
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