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    I need help with ebay

    I won an auction on ebay last week for a kids Jcb power washer.The seller had 100% feed back and described the item as BNIB.Postage-Royal mail £4.99.She said she had just taken it out of the box to make sure all the parts were there.I happily put on a bid and won the item.Now I haven't paid her for the item yet I was to do this tomorrow,but an hour ago I got a knock on the door from DHL asking me to sign for a package.I did so and was surprised to find it was the power washer.Handwritten on the front of the package was handwritten "Postage £17.66".I opened the box and the power washer is not new.It is filthy and it is scuffed everywhere.And on top of this, the part where you attach your garden hose is broken..It was just lying in the bottom of the box.I am fuming.It was to be a christmas present for my little boyNow being a novice at ebay,I don't know what to do.I want to send it back to her tomorrow signed delivery but I think she should pay for this.I don't see why I should be out of pocket.What should I do now?Thanks for any help.

    24 Comments

    She sent it before you paid?

    contact ebay and file a dispute on paypal item not as described take some pictures etc as evidence

    Original Poster

    I haven't paid for it yet I was to do it tomorrow and she said that was ok.

    Banned

    shedboy66;7082875

    contact ebay and file a dispute on paypal item not as described take some … contact ebay and file a dispute on paypal item not as described take some pictures etc as evidence



    how would he file a dispute with paypal when it hasn't been paid for?

    OP I would email them and say its not as described and ask her to arrange collection
    You haven't paid yet so nothing they can do!

    Here's some info, courtesy of ebay.. not all of it is relevant, just the "not as described" stuff:
    pages.ebay.co.uk/hel…tml

    edit: colinsunderland makes a good point.. you have to actually pay for the item before you can open a dispute!
    If i were you, i'd just send a polite email to the seller saying the item wasn't as described and that tey should arrange for a courier to come and collect it.
    You're lucky you didn't pay for it and then have it turn up all filthy.. would be much more a headache resolving the situation if that were the case...

    Original Poster

    kimbyanne;7082866

    She sent it before you paid?



    Yes.She said she would send it 1-3 business days after payment was received.I don't understand.

    sorry didn't realise you hadn't paid for it just send it back and don;t pay for it end of

    Well if you have not paid then I don't think you can open a dispute. Contact the seller and say you are not happy and ask her to arrange collection of the item.

    She can't make you pay for the item nor the delivery.

    Original Poster

    colinsunderland;7082896

    how would he file a dispute with paypal when it hasn't been paid for?OP I … how would he file a dispute with paypal when it hasn't been paid for?OP I would email them and say its not as described and ask her to arrange collectionYou haven't paid yet so nothing they can do!



    What if she refuses to pay for collection.Then I'll be out of pocket sending it to her.She has some cheek sending it.It is fit for nothing but the bin.

    if she wont pay for collection, stick it in the nearest skip. dont pay to send it back

    Must be something special, £38 for an item advertised as RRP of £19.99!

    Original Poster

    pghstochaj;7083025

    Must be something special, £38 for an item advertised as RRP of £19.99!



    Yeah it is.It's the only thing my little boy wants for christmas and I couldn't get one anywhere.Then I mentioned this on a thread on here one night last week and another member kindly pointed out the ebay listings.

    Original Poster

    Thanks for all the help guys.I have emailed the seller through ebay and asked her to arrange collection and told her why(like she needed to know!).I will see what happens next.Rep on it's way to you all.

    LoozR;7083080

    Yeah it is.It's the only thing my little boy wants for christmas and I … Yeah it is.It's the only thing my little boy wants for christmas and I couldn't get one anywhere.Then I mentioned this on a thread on here one night last week and another member kindly pointed out the ebay listings.



    Yep,that was me,although i never got a reply from you so i thought you hadn't got the PM.

    The seller seems to sell a lot of items,perhaps they are catalogue returns,but BNIB it certainly isn't by your description of it.

    Banned

    LoozR;7082929

    What if she refuses to pay for collection.Then I'll be out of pocket … What if she refuses to pay for collection.Then I'll be out of pocket sending it to her.She has some cheek sending it.It is fit for nothing but the bin.



    Then she doesn't get it back, simple really!

    Original Poster

    I just checked my ebay this morning and she has replied by saying,"Thats fine although we have not had the payment confirmed from you so this needs to be sorted out asap."

    LoozR;7089838

    I just checked my ebay this morning and she has replied by saying,"Thats … I just checked my ebay this morning and she has replied by saying,"Thats fine although we have not had the payment confirmed from you so this needs to be sorted out asap."



    You mean she's still expecting you to pay for it???

    Original Poster

    tinkerbell28;7090063

    OMG!!!!!!!! Ok be firm but polite explain that you have no interest in … OMG!!!!!!!! Ok be firm but polite explain that you have no interest in the goods as they are not as described, it's pointless for you to pay for it only for ther to have to refund you instantly, it's really her look out that she sent it before payment.As you do not wish to keep the goods you will be returning the item at ther cost ot collection at a mutually convineint time.I expect you will get a npb dispute opened but tbh, you can get that sorted out especially as you are willing to return the item as if you had of payed it would be a snad.



    :thumbsup:Will do.After this is sorted she is getting bad feedback.I have just noticed that she has got a neutral in the last few days for item not as described.So seems she is starting to sell off old tat.

    re- sell it on fleabay as BNIB :thumbsup:;-)

    good luck on this can't believe seller wants you to pay lmao!

    was the handwritten message of postage costs written on an official dhl form or just written on the box, if it's just written on the box i would not believe this as being the correct cost.

    stick the box and its contents on the bathroom scales and double check the delivery costs with dhl.

    Original Poster

    Ok so I got in contact with her and this is what I received on 9 dec,"Hi there, this item cost £21.99 to post to you and it will be the same cost for me to arrange a return. you have not paid for the item so I think its best that you keep hold of it and I will get ebay to cancel the transaction."

    But it still shows on my ebay that I need to pay for this item.What should I do now?

    P.S she left me good feedback saying come back soon!

    dont pay

    dont pay, and make sure you keep all the emails..

    something similar happened to me, I forgot about it as the weeks went by, then signed to my account one day to find the seller had opened a non-paying bidder dispute. I replied, copied emails etc, but still ended up with a strike at the end of it! I tried to dispute it with Ebay but I didnt have the copies of the emails from my inbox (who would, with the length of time that had passed), I only had the messages in my Ebay, Ebay informed me those were useless. In the end I gave up.. just one in a long line of annoyances from Ebay!
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