I think I have been scammed on ebay :( Help needed on what to do.

On the 5th of this month I had been watching an item on ebay which had no bids on and asked if the seller would accept a buy it now offer, (through ebay, not outside of ebay) which was promptly accepted. I paid £150 for £200 of garden vouchers which is not an OMG too good to be true offer, they had good feedback, they replied quickly and politely to emails prior to payment and I paid via paypal.
Since the moment payment was sent I have received no contact, no vouchers and I was told they would be sent next day fully insured . I have sent various emails - all polite and asking what is going on, I opened a dispute with paypal and have now had to escalate it.
I always thought I was scam-proof with the precautions I took and feel really upset, it's £150!
What is the liklihood of paypal paying out, I heard something about them only paying out what the person has in their account, or something like that - which sounds rubbish. Does anyone have any experience, advice and know how likely I am to get my hard earnt money back in my account?
I would be grateful for all help.

68 Comments

Original Poster

I also requested the sellers contact information from ebay. The mobile number rings and then goes through to an orange answerphone, though I wasn't brave enough to leave a message incase it's a fake phone number, plus I have no idea what to say. I have tried the number on a few different phones, no pick up.

Have you opened a dispute?

Open a paypal dispute as item not recieved the seller has to provide paypal with a tracking number, if they cant provide the information paypal will reverse the payment:thumbsup:

imortal;1909594

Open a paypal dispute as item not recieved the seller has to provide … Open a paypal dispute as item not recieved the seller has to provide paypal with a tracking number, if they cant provide the information paypal will reverse the payment:thumbsup:



yep. People dont like paypal too much, but they are pretty good with giving you refunds in situation like this (for me anyway)!

harvie316;1909600

yep. People dont like paypal too much, but they are pretty good with … yep. People dont like paypal too much, but they are pretty good with giving you refunds in situation like this (for me anyway)!



Dont like paypal myself but have needed to do this in quite alot of ebay wins when the item isnt as desribed or never recieved the item :thumbsup:

Original Poster

I opened the dispute today, after giving the seller pleanty of time, emails and opportunities as I realise that sometimes emergency family things can come up that just take priority and everything else goes out of the window, but it's the fact that the moment I paid the contact stopped and I have heard nothing at all for nearly 2 weeks. I hope paypal cover the £150, I am actually really embarassed - I just don't want to admit to friends and family I got scammed on ebay, it makes me feel somewhat foolish. And irritated that people out there are just so easily and blatently stealing. Gone are my days of trust!

Original Poster

imortal;1909607

Dont like paypal myself but have needed to do this in quite alot of ebay … Dont like paypal myself but have needed to do this in quite alot of ebay wins when the item isnt as desribed or never recieved the item :thumbsup:



Did paypal give you the money back? Thanks for your help!

hdixon85;1909617

I opened the dispute today, after giving the seller pleanty of time, … I opened the dispute today, after giving the seller pleanty of time, emails and opportunities as I realise that sometimes emergency family things can come up that just take priority and everything else goes out of the window, but it's the fact that the moment I paid the contact stopped and I have heard nothing at all for nearly 2 weeks. I hope paypal cover the £150, I am actually really embarassed - I just don't want to admit to friends and family I got scammed on ebay, it makes me feel somewhat foolish. And irritated that people out there are just so easily and blatently stealing. Gone are my days of trust!



Was this done outside of ebay ?
not sure if thats protected or not

but even so you will have all the e-mails as proof

hdixon85;1909618

Did paypal give you the money back? Thanks for your help!



i have had to do this four times and yes 3 x full refunds and 1 time 75% money back :thumbsup:

Original Poster

imortal;1909623

Was this done outside of ebay ?not sure if thats protected or notbut even … Was this done outside of ebay ?not sure if thats protected or notbut even so you will have all the e-mails as proof



I did it through ebay, the item is in my 'need to leave feedback' section.
I am a stupid person and deleted one of the emails, but have the one replying to my offer that accepts the offer in my hotmail account. I'll be making sure it's safe until this is all sorted!

Original Poster

imortal;1909626

i have had to do this four times and yes 3 x full refunds and 1 time 75% … i have had to do this four times and yes 3 x full refunds and 1 time 75% money back :thumbsup:



The one which was 75%, why didn't you get the full refund? Anything I can do to enhance my chances of getting the full lot back? Last question - how long will this dispute take to get sorted. is it more like weeks or months?

Thank you so much. I'm feeling a bit less worried knowing you and a few others have been fully covered. Fingers crossed I get it all back.

Banned

i'm in the same boat to an extent but a little further down the line, so hopefully you can base your outcome on mine.

I bought a photobank off a guy in hongkong, a few days later i havent recieved it and i email the seller who tells me to "hold on 15days" then a couple of days later it says "this user is no longer registered"!!

set up a claim straight away and they give 10 days for the person to respond and if they dont then they give you the refund. if they do and you dont like their response then you can escalate it so a paypal person reviews in person.

well, the 16th was the tenth day so i'll let you know what happens!

hdixon85;1909643

The one which was 75%, why didn't you get the full refund? Anything I can … The one which was 75%, why didn't you get the full refund? Anything I can do to enhance my chances of getting the full lot back? Last question - how long will this dispute take to get sorted. is it more like weeks or months?Thank you so much. I'm feeling a bit less worried knowing you and a few others have been fully covered. Fingers crossed I get it all back.



i got 75% back because thats what i settled for i was stupid and purchased what should have been a 4gb mp3/mp4 player from china for £20 including postage but it was a hacked 1 gb mp3 player so i said i would accept a 75 % refund so £5 per 1gb that was missing, so £5 for a 1gb mp3/mp4 player had it about a year and its now packed up GRRRRRRRR

it all depends on how quick the seller gets back to paypal i havent done it in a while but you put in the dispute and i think they have 20 days to respond if they dont paypal find in favour of you so its hard to say how long but good luck i am sure paypal will fight in your corner,
Paypal is a buyers freind:whistling:

hdixon85
Your transaction looks like it is covered up to £150 by Paypal anyway.
Full terms and conditions are here paypal.com/uk/…ide

The seller you bought off looks legitimate so you're not really to blame for much. He only has 19 feedback though and the account is nearly 4 years old so that is a bit suspicous. The only other things is the vouchers are a bit cheap especially considering they were being sent by special delivery but they weren't like being given away !

Go through the Paypal process and fingers crossed you will get your money back.

Two things to remember.
1. Do not close any Paypal dispute until you have your money back and in your hands as it were. NO MATTER WHAT !
2. Be very careful of signing for any Special Delivery package or Recorded Delivery. Try to open any packets sent this way with the Postie as a witness in case this seller is a pro scammer and sends you a blank package.

Good Luck !

Original Poster

Thanks, I am thoroughly curious how you managed to get so much information about the sale, I must admit I'm impressed you can find that type of information out!
In the last month or so I have bought £10 interflora vouchers for £3.40 and lots of half price interflora vouchers from another seller (you can use them in garden centres just like the garden vouchers I got scammed buying), so thought that £150 for £200 garden vouchers seemed reasonable for the both of us.
I had not thought at all about opening special delivery letters infront of the postie just incase I got sent an empty envelope, you are a genius, completely hadn't occurred to me.
Thank you for your help.

hdixon85;1909632

I am a stupid person and deleted one of the emails



Have a look in you trash/bin folder. I know with googlemail your trash is retained for 30 days :thumbsup:

hdixon85;1909757

Thanks, I am thoroughly curious how you managed to get so much … Thanks, I am thoroughly curious how you managed to get so much information about the sale, I must admit I'm impressed you can find that type of information out!In the last month or so I have bought £10 interflora vouchers for £3.40 and lots of half price interflora vouchers from another seller (you can use them in garden centres just like the garden vouchers I got scammed buying), so thought that £150 for £200 garden vouchers seemed reasonable for the both of us.I had not thought at all about opening special delivery letters infront of the postie just incase I got sent an empty envelope, you are a genius, completely hadn't occurred to me.Thank you for your help.



I have sent you a PM

Well I bought something the other day, paid for it then got a cancellation email an hour later from ebay saying don't pay for this item. Ebay are clown shoes. It's not like they can't SEE that it's already been paid for :x

I thought you'd given up ebay shengis? Or am i being stupid

emasu;1909834

I thought you'd given up ebay shengis? Or am i being stupid



I have pretty much, if you check my FB you can see how little I bother over there now. The sad fact is though, it's the only place I can get what I need:roll:

you bought an xbox for £1? Wow lol

emasu;1909847

you bought an xbox for £1? Wow lol



Exactly, don't forget the 3 rareish games that came with it :lol: I would be a fool to pass up on such things, but as for 'serious' bidding, not worth it. By the way, check the selling price on stubbs in completed items, that was what I was actually bidding for as its hard to get hold of;-)

Banned

OP paypal aren't all bad....

"Dear Imran *****,

We have concluded our investigation into your case and have decided in your
favour.

We were able to recover $40.49 USD, and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.

If you are due any additional funds, we will make our best effort to
recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges."

Banned

Check if the seller is paypal verified. If not, then paypal can opt out of their seller protection policy so you won't get anything back.

csiman;1909897

Check if the seller is paypal verified. If not, then paypal can opt out … Check if the seller is paypal verified. If not, then paypal can opt out of their seller protection policy so you won't get anything back.



How do you find this information?

had been watching an item on ebay which had no bids on and asked if the … had been watching an item on ebay which had no bids on and asked if the seller would accept a buy it now offer



I always thought that if you conducted a private "End it now" sale that it was a bit risky with disputes and stuff, judging from what I have read above though maybe not?

Money Spinning;1909912

I always thought that if you conducted a private "End it now" sale that … I always thought that if you conducted a private "End it now" sale that it was a bit risky with disputes and stuff, judging from what I have read above though maybe not?



In this case the seller dropped the BIN price to £150 so it was a normal ebay sale:thumbsup:

Banned

Shengis;1909902

How do you find this information?



on the ad it says in the right top corner under the "email seller" bit :thumbsup:

Banned

hdixon85

here is what i learnt.

1. if user has paypal buyer protection then you claim thru paypal and not ebay.
2. if you clicked "item not recieved" then the seller needs to prove they sent the item to you.
3. when you escalate the claim the seller has 10 days to respond or you get the money hands down (this is what happend to me. i raised a claim and immediately escalated saying i know the seller wont respond and then they had ten days to do so.) if you dont escalate then you have to wait much longer so do this now if you havent already.

at the end of the day it seems like you have done everything correctly.. so dont worry. buyers get scammed if they click "item not as described" just kick back and wait. i know its hard to relax when 150 may go down the drain but i promise you will get your money back. the fact you raised a claim means the other person cant take their money and run (as far as i know)

so its just a waiting game now. cause you have done everything you need to so let paypal kick this guys a$$ for you! :thumbsup:

imranmaz;1909918

on the ad it says in the right top corner under the "email seller" bit … on the ad it says in the right top corner under the "email seller" bit :thumbsup:



Nope, just looked and cant find anywhere on there that says 'this seller is verified'.

Banned

Free protection up to £150 when you pay with PayPal. See terms.

say on the add...

hdixon85 what is the status of your claim? you paid by paypal so you are protected for the full amount

Banned

imranmaz;1909952

Free protection up to £150 when you pay with PayPal. See terms. say on … Free protection up to £150 when you pay with PayPal. See terms. say on the add...hdixon85 what is the status of your claim? you paid by paypal so you are protected for the full amount


13.9 eBay Items Eligible for PayPal Buyer Protection. Every item on eBay (except Live Auctions and vehicles) that meets the above requirements is eligible for PayPal Buyer Protection up to £150 (Basic Tier amount), but items are only eligible for PayPal Buyer Protection up to £500 (Top tier amount) (and should be identified as eligible items in the eBay listing) if:
[LIST=1]
[*]The seller's eBay feedback rating is at least 50;
[*]At least 98% of the seller's eBay feedback is positive;
[*]The seller has a Verified Premier or Verified Business Account in good standing; and
[*]PayPal is listed as an acceptable payment method; and
[*]The seller is a PayPal User from one of the following countries: - Argentina
- Austria
- Australia
- Belgium
- Brazil
- Canada
- Chile
- China
- Czech Republic
- Denmark
- Ecuador
- Finland
- France
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Ireland
- Italy
- Jamaica
- Japan
- Korea
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- Sweden
- Spain
- Switzerland
- Taiwan
- Thailand
- United Kingdom
- United States
- Uruguay[/LIST]

Banned

Shengis;1909927

Nope, just looked and cant find anywhere on there that says 'this seller … Nope, just looked and cant find anywhere on there that says 'this seller is verified'.

on the paypal payment before you pay it says something like this:-

Payment To:
s***** (The recipient of this payment is Non-US - Verified)

Banned

csiman;1909958

only if the paypal seller is verified.



the logo was showing on the sellers add... AFAIK it doesnt show up if the buiyer is not eligable.. (ie the seller is verified) but i could be wrong...

it says 50 feedback to be verified?and he has 19 doesnt he?
four times i have claimed and all refunded. Once tho it was a crisis in the family so bear it in mind.
I would try to call again and leave a message anyway whats to lose?

louloo;1909981

it says 50 feedback to be verified?and he has 19 doesnt he?four times i … it says 50 feedback to be verified?and he has 19 doesnt he?four times i have claimed and all refunded. Once tho it was a crisis in the family so bear it in mind. I would try to call again and leave a message anyway whats to lose?



The 50 is for top tier protection. You'd have to be a nut to send anywhere near to £500 via paypal though :lol:

i wouldnt send £150 tho tbh...

Banned

imranmaz;1909966

the logo was showing on the sellers add... AFAIK it doesnt show up if the … the logo was showing on the sellers add... AFAIK it doesnt show up if the buiyer is not eligable.. (ie the seller is verified) but i could be wrong...



What is the auction number?

csiman;1910044

What is the auction number?



120242053632

Banned

imranmaz;1909850

OP paypal aren't all bad...."Dear Imran *****,We have concluded our … OP paypal aren't all bad...."Dear Imran *****,We have concluded our investigation into your case and have decided in yourfavour.We were able to recover $40.49 USD, and this amount has been credited toyou. Please allow five business days for this adjustment to be posted.If you are due any additional funds, we will make our best effort torecover the balance from the seller.If the seller's account has insufficient funds to complete the refund owedto you, please be assured that we will take appropriate action against theseller's account, which may include limitation of the seller's accountprivileges."


This shows how bad paypal can be IMHO. basically they try to recover what they can from the sellers account and if any funds are still owed, then the buyer takes the hit and the seller gets his account closed. Not a great solution :x
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