iD Mobile - How Can I cancel contract?

12 replies
Found 21st Feb 2016
I purchased a 1 month rolling contract on a sim-only deal from iD Mobile. I'm planning to let it run on, but if I do decide to cancel, how do I do it?? I read on here that you can cancel from their website but i've logged in and can't see any method of cancelling.

If anyone can let me know, that would be great. Thanks

12 Comments

Original Poster

Apparently you can go into a carphone warehouse store or call 7777

I sent them an email wanting to cancel and I got the following response ,
"Thank you for dropping us a mail.

I am sorry to learn that you will be leaving iD.

I can confirm a 30 day disconnection has been processed on your account
and the account will successfully disconnect on the 15/3/2016.

Please accept my apologies for any inconvenience caused"

Log on to your account and cancel it.

i'm thinking on joining iD but been reading some people are having trouble canceling ie iD refusing to let them leave - not sure how that is possible if you give the required notice, but people are saying only real way to get out is toe transfer your number to another provider when you decide to leave

I am leaving nowadays. So which way did you choose and how it went?

i just called them

They also have twitter support which seems very good if you have any issues with the call centre

Hi, my son got a contract and I'm guarantee.
He kept taking out data in 500mb increments so told him to get better tariff. He ended up getting separate simcard. Can he cancel this as under 14 days and increase his contract simply instead?

Original Poster

CazzaD33

Hi, my son got a contract and I'm guarantee.He kept taking out data in … Hi, my son got a contract and I'm guarantee.He kept taking out data in 500mb increments so told him to get better tariff. He ended up getting separate simcard. Can he cancel this as under 14 days and increase his contract simply instead?



Yes you get a 'cooling' off period usually which lets you cancel if you're under x amount of days

I phoned 7777and asked for a PAC code as I was leaving ID. When I tried to use it, I was told it was invalid, so I just used the new number. ID Continued to bill me as I had not transferred my number. I was swapping my sim to see if I was missing any messages from my old number. ID said that this showed I was still using that account. I've sent letters of complaint with no response. They have billed me again despite me giving a second 30 day notice of cancellation. I have cancelled my direct debit. They are not trustworthy.

I just sent them an email. It was that simple.

Phoning them seemed simple at the time. When I told them the PAC code didn't work they said they would phone me back to help. They did phone back, but only to ask who I was moving to, which isn't really their business

I cancelled an order before it despatched just by phoning - it had been parked in a "not moving" state for several days and my patience snapped and I went with another provider (who delivered next day btw). They woman on the phone confirmed it was cancelled and I was even given a reference number.

Four days later I received an email my order was on the way. I telephoned (a few times: the line kept going silent and then when I got through I was asked to phone back in an hour because the system was "down") and eventually informed the order was actually cancelled. Was put through to cancellations and to my shock the operator told me another order had been placed that day at 2.30.

It's impossible for me or anyone in my household to have done that. But it was one of those "well you must have done it" type of conversations. Eventually I left it that the new order raised with my details but not by me would be cancelled and they would investigate. Then this morning I received an email that my direct debit had been set up successfully...

So it's kinda worrying that ID seem to think they can just place the order again and then bare-facedly deny it! I use a totally unique email address for every supplier and it seems the one I used for the first order was used in the second - and this is strong evidence they simply misused my details. AFAIK I gave permission for credit search and DD only in that first instruction, not in some miscellaneous second.

So word to the wise: the default stance of "it must have been your fault" is a bit grating and the raising of a new order without instruction is very highly questionable.
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