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    If you are thinking about buying from Pixmania.........

    ............don't bother if you need it in a hurry. I ordered a Home Cinema system from Pixmania and noticed that after 2 days it hadn't been despatched, so i called them up and they told me that I would receive it on Wednesday as it wouldn't be despatched until Tuesday - 8 days after I ordered it.

    Now this is for an item that is in stock from a website that says that it will be despatched in 2 days and delivered in 2-3 days so i thought if I ordered it on Tuesday after 12 it would be despatched Thursday and should be with me Thursday or Friday.

    Pix mania said that the website clearly states 2 days from order then 2 to 3 for delivery making a total of 5 - well it doesn't it just says despatched in 2 days and delivered in 2-3 days, further to that they said that they give themselves a further 24 hours as they are allowed to do that under FRENCH law so they will not be despatching it until next Tuesday and I might receive it on next Wednesday.

    I told them that under the distance selling regulations I had the right to cancel and that as the item hadn't been despatched I would pay no postage. They told me that as a French Company the distance selling regulations did not apply and I could not cancel as the order had now been processed and that I should just refuse to accept it when it arrives then I would get a full refund minus the £5.72 postage.

    That at least seems to be sharp practice they take your money for a week before they even think about despatching the item, then suggest that only way to cancel is to pay for the overpriced postage.

    Luckily for me I paid with Visa so can cancel with them.

    5 Comments

    Banned

    Moved to misc and dupe thread removed.

    Feedback is for site specific issues, not merchant reviews.

    Pixmania merchant reviews by members can be found here.

    Have tried looking through the site and can't for the life of me find any links to merchant reviews other than the one posted above... how do we find these merchant reviews to add our own or just find out what other people have said about a merchant????

    Banned

    paddy.stone

    Have tried looking through the site and can't for the life of me find any … Have tried looking through the site and can't for the life of me find any links to merchant reviews other than the one posted above... how do we find these merchant reviews to add our own or just find out what other people have said about a merchant????


    its on the end of the OP on every deal thread

    e.g. AMAZON UK REVIEWS

    hotukdeals.com/dea…072

    csiman

    its on the end of the OP on every deal threade.g. AMAZON UK … its on the end of the OP on every deal threade.g. AMAZON UK REVIEWShttp://www.hotukdeals.com/deals/samsung-story-station-1-5tb-usb-2-0/750072




    LOL - thanks, can't believe I never noticed that before... tried looking at headings, footers for the site etc.. just didn't think to look at threads to see if there were links there, thanks again
    Edited by: "paddy.stone" 2nd Sep 2010

    This is why i vote cold every Pixmania item I see on HUKD
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