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    if you sold something on facebook and they wanted a refund a week later..

    If you sold a ps3 which was working but a week later someone now says it's broken and then want a refund. What would you do?

    33 Comments

    Tough on them. Facebook has no refund policy its between you and the buyer.

    Just be careful that the buyer is not a roughen

    It depends really, of the person was not far from where I lived I would ask to check it over first to check if it doesn't actually work and any signs of dammage If there are any no refund if no maybe offer half as you can't be sure they didn't break it x

    I wouldn't refund if all was working when sold. Also how do you know its the PS3 console you sold them?
    I feel in these situations sold as seen springs to mind.

    Buyer beware. Sold as seen.

    The end.

    However, if you’re buying from an individual – which constitutes a private sale – the rules are slightly different. For example, the so-called ‘implied terms’ of the Sales of Goods Act only apply to title and description, not to quality. This means the goods must simply correspond with the description, and be legally owned by the seller.

    “That means a dress can’t be a size 12 if it was described as a size 18,” says Stephen McGlade, a solicitor at consumer group Which?.

    However, if an item is advertised as “a three-year-old bike”, for example, it doesn’t mean it has to work, just that it has to be three years old. In this case, especially when the item has been well-used, the transaction remains a case of caveat emptor, or ‘buyer beware’. “This, put simply, is why you pay a lower price for second-hand goods,”.

    To be clear, are they claiming it was it dead on arrival?

    Original Poster

    Yes that's what she is claiming. I didn't hear from her for a week

    Sounds like a scam to me

    Original Poster

    Iv offered to go round and try set it up for her only because she would not stop calling me. She seems a bit aggressive. Should I go round? I feel like if she has now broken it and it doesn't work then she will then strt threatening me...

    Ignore it block her number, emails to spam
    Edited by: "Jonwilkie" 19th Dec 2016

    I woudl agree - sounds like a scam

    my guess woudl be that they bought it for parts for a failed one - or have just sawpped the unit for a failed one

    You do have the serila number of teh one you sold don't you?

    very common scam on many electronics - buyer has failed / damaged / faulty unit - PS3 in thsi case ...... for example, failed BluRay drive ....... so buys a known working one (one sold as working) and swaps out the said BluRay drive then claims the sold unit to be faulty .......

    check the PS3 over very carefully .....

    EliTom

    Does she have your address?

    Banned

    If it was broken she would have been on the phone from day one. Week later is taking the micky.

    EliTTom

    make sure it's the ps3 that was sold to them for a start. not saying they are pulling a fast one but I know from experience that it happens

    private sale = sold as seen. Week later is not your problem. Simple.

    As others have said its a common scam on gumtree etc whereby they either swap parts or the entire console leaving you with a dead/not fully functional one. I would recommend in future using a throw away sim when selling on Facebook/gumtree as sometimes they will hound you with messages/calls when you call them on their BS

    Original Poster

    She unfortunately does has my address from when she collected

    Original Poster

    Thanks everyone. I think I will go round with my dad and see if I can tell it's even my one (don't have serial number). I will see if she even has plugged it in and turned it on correctly and then if it isn't working I will have to say it's not good enough to contact a week later so I'm afraid I won't be giving a refund as it was 100% working and I would of just sold the games and controllers with are worth quite a bit alone which she will now have to do if she wants to. From the comments above I believe that is reasonable?!

    Too many scammers about that say the item you sold to them was faulty on arrival and demand a refund. Most of the time they have nicked parts from it or even try and pass off another faulty console as the one you have sold them. Sometimes they write a post saying you've ripped them off and before you know it half of the town is calling you the scumbag. Its simply not worth the hassle to only make a bit more than what cex offer without any comeback.

    Yeah don't bother refunding, she collected it and it was working, so if she's broke it then tough luck to her. I could understand if it was delivered by courier, it might have been damaged in transit but that isn't the case. Don't cave when you go there and offer £20 or anything. In fact I wouldn't even go around, done deal is a done deal.

    You sure you don't have the serial number stored online somewhere ?
    I was looking on my Microsoft devices online and noticed it still had my old xbox 360's with their serial number maybe you've done similar

    I'd tell them to get fudded.

    If you are sure it was working when you sold it then you have no reason to refund. The fact they have left it for a week sounds suspicious to me.

    As above comments - buyer beware, don't even consider refunding.
    I sell lots of electricals on my local Facebook selling group. I make sure I show the item working and be clear and honest about any issues, then ask if they are happy before finalising the sale. As soon as they walk out of the door its their item, their problem, if a fault develops.
    Only had one issue where someone made out a TV I sold them didn't work (this was after a few days too). I messaged asking if they had plugged it in correctly etc, as they saw it working. Never heard anything back...

    If you do communicate with them further make it clear that you have no idea how it has been treated by them since they took it and therefore whatever has happened to it is nothing to do with you.

    Edited by: "markystarky" 19th Dec 2016

    Original Poster

    Have to agree with you all. My mistake not noting the serial number, I brought it 2nd hand myself so don't have a receipt or anything. My mistake also to give address, next time public place and block!!! I shudnt have answered the first call but didn't realise it was her!!! Will let u all know how it goes! Lessons learnt tho!

    CJ1991

    Have to agree with you all. My mistake not noting the serial number, I … Have to agree with you all. My mistake not noting the serial number, I brought it 2nd hand myself so don't have a receipt or anything. My mistake also to give address, next time public place and block!!! I shudnt have answered the first call but didn't realise it was her!!! Will let u all know how it goes! Lessons learnt tho!



    Good luck let us know you're ok
    Edited by: "YellowStar14" 19th Dec 2016

    Original Poster

    So I went there and there was about 5 kids running around. She brought it for her kid, it's not working I tried everything. The ps3 is turning on as normal but the picture is not coming out she is saying can I give her £40 and she give it all back to me? She seemed upset I don't know what to do!

    Is the PS3 working but no picture? Could be the wrong resolution on the PS3? The console is outputting higher / lower than the resolution of the television?

    community.eu.playstation.com/t5/…536
    Edited by: "nemesiz" 19th Dec 2016

    CJ1991

    So I went there and there was about 5 kids running around. She brought it … So I went there and there was about 5 kids running around. She brought it for her kid, it's not working I tried everything. The ps3 is turning on as normal but the picture is not coming out she is saying can I give her £40 and she give it all back to me? She seemed upset I don't know what to do!



    As hard as it may be to give in and refund her. She had the console for a week before contacting you. How do you know it wasn't one of her kids who inadvertently broke it? It's tough, but no way I am buying something like this and not checking it right away to make sure I am not being sold a broken one.

    Did you show it working when she collected it? Even if you didn't, still dont worry, just make sure you show stuff like this working in future.

    Just say sorry but its lesson learn all round.

    Good luck.

    nemesiz

    Is the PS3 working but no picture? Could be the wrong resolution on the … Is the PS3 working but no picture? Could be the wrong resolution on the PS3? The console is outputting higher / lower than the resolution of the television?http://community.eu.playstation.com/t5/PS3-Support/I-am-getting-no-picture-on-my-PlayStation-3/td-p/12507536



    Good catch, worth sending on.
    Edited by: "n00dles0up" 19th Dec 2016

    Original Poster

    I didn't show her unfortunately and yeah no picture. She then pulled out a slim ps3 which is a different one and she said it was broken but on the hdmi chanel it came up. I feel bad if she is genuine but I just don't know

    All depends on whether you like you car keyed. If the person is an idiot they wont be happy

    Original Poster

    Don't think she knows which one is my car. Iv blocked her on facebook as she wouldn't stop demanding money after she admitted it does work but it's her TV that isn't compatible without doing something with it

    CJ1991

    Don't think she knows which one is my car. Iv blocked her on facebook as … Don't think she knows which one is my car. Iv blocked her on facebook as she wouldn't stop demanding money after she admitted it does work but it's her TV that isn't compatible without doing something with it



    Just ignore them and move on if they've admitted that it works okay.
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