Groups

    If you use Swiftcover for your car insurance please check that the details are correct.

    Just notified Switcover about some major problems with their system, basically I just got my renewal e-mail and checked over my details in order to renew (the price was around £200 cheaper than getting a new quote from them!). Found lots of errors on the new policy so decided to check that my current policy was correct, found the same errors!!!

    The most important of the errors was that they had my wife down as having a full license when she only has a provisional. I decided to check the details of the new quote to see if they were correct, they weren't either! I'd gone via moneysupermarket to get the quote and had put in the correct licenses but upon going to Swiftcover and checking that they'd gone across ok I found that it didn't list the types of license, it didn't allow me to change it etc. If I removed my wife from the policy it gave an error saying that I couldn't have a provisional as the only member of the policy (even thought I'd entered a full license).

    Swiftcover are now aware of all this and kindly charged me just over £12 for ammending my policy. I suggested that they might see to waive this seeing as I'd just shown them a massive problem with their site but they refused!!!

    So, please check that they've got your details correct!!!!

    14 Comments

    No offence dude but from reading all the above and the poor grammar, in addition to the incorrect spelling of the company name, im finding it difficult to establish who made the mistakes here.....

    Original Poster

    rob585;8514681

    No offence dude but from reading all the above and the poor grammar, in … No offence dude but from reading all the above and the poor grammar, in addition to the incorrect spelling of the company name, [SIZE="5"]I'm[/SIZE] finding it difficult to establish who made the mistakes here.....



    So I missed a letter from the title, shoot me!!! Where's the bad grammar??

    Also they verified that the errors existed by looking at my quote on Moneysupermarket and them following them through to their own site. One quote didn't give details of licenses and therefore didn't allow them to be corrected, the other completely missed my wife from the quote. Again, this was verified by Swiftcover.

    Sorry for trying to help!

    Benjimoron;8514914

    So I missed a letter from the title, shoot me!!! Where's the bad grammar??



    Just notified [COLOR="Red"]Switcover[/COLOR] about some major problems with their system[COLOR="red"], [/COLOR]basically [COLOR="red"]I just got [/COLOR]my renewal e-mail and checked over my details in order to renew (the price was around £200 cheaper than getting a new quote from them!). Found lots of errors on the new policy so decided to check that my current policy was correct, found the same errors!!!

    [COLOR="red"]The most important of the errors was [/COLOR]that they had my wife down as having a full license when she only has a provisional. I decided to check the details of the new quote to see if they were correct, they weren't either! [COLOR="red"]I'd gone via [/COLOR]moneysupermarket to get the quote and had put in the correct licenses but upon going to Swiftcover and checking that [COLOR="red"]they'd gone across ok [/COLOR]I found that [COLOR="red"]it[/COLOR] didn't list the types of license, it didn't allow me to change it etc. If I removed my wife from the policy[COLOR="red"] it gave[/COLOR] an error saying that I couldn't have a provisional as the only [COLOR="red"]member [/COLOR]of the policy (even [COLOR="red"]thought [/COLOR]I'd entered a full license).

    Swiftcover are now aware of all this and kindly charged me just over £12 for [COLOR="red"]ammending[/COLOR] my policy. I suggested that [COLOR="red"]they might see to waive [/COLOR]this seeing as I'd just shown them a massive problem with their site but they refused!!!

    So, please check that they've got your details correct!!!!

    Original Poster

    A couple of spelling mistakes, shoot me!!!

    Where's the bad grammar? And (lol!) does it really mattter?????

    Benjimoron;8514959

    A couple of spelling mistakes, shoot me!!!Where's the bad grammar? And … A couple of spelling mistakes, shoot me!!!Where's the bad grammar? And (lol!) does it really mattter?????




    Nah, it's just that I'm so bored here at work that I needed something to keep me busy for five mins.........:thumbsup:

    Original Poster

    rob585;8514988

    Nah, it's just that I'm so bored here at work that I needed something to … Nah, it's just that I'm so bored here at work that I needed something to keep me busy for five mins.........:thumbsup:



    Where u work? Sounds cushty

    Benjimoron;8514995

    Where u work? Sounds cushty



    can't say that they may catch on that I'm posting here...LOL.....Still at least it gives your thread a few bumps keeping it fresh and in the public eye.

    Swift are sounding pretty awful at the moment, one of girls at my work had to wait a week for a replacement windscreen, poor service.

    Original Poster

    The other thing I don't understand is why the renewal price is so much lower than the price for a new customer, usually the new customer gets a better price but even with everything corrected it's still around £100 cheaper.

    I hate to say it but I'm going back to Aviva now as it works out cheaper with the cashback. Swiftcover I guess had good prices when they were new but now they're just like everyone else.

    Alfonse;8515042

    Swift are sounding pretty awful at the moment, one of girls at my work … Swift are sounding pretty awful at the moment, one of girls at my work had to wait a week for a replacement windscreen, poor service.



    wow that must have made it really scary driving with the wind through her hair and bugs in her mouth.....let alone the rain.....now I'm really bored....:thumbsup:

    Benjimoron;8515078

    I hate to say it but I'm going back to Aviva now as it works out cheaper … I hate to say it but I'm going back to Aviva now as it works out cheaper with the cashback. Swiftcover I guess had good prices when they were new but now they're just like everyone else.



    Aviva have an even worse reputation than Swiftcover.

    Banned

    maybe you should try to get all of last years premium back as you were obviously not insured in the event of a claim.

    Original Poster

    csiman;8515990

    maybe you should try to get all of last years premium back as you were … maybe you should try to get all of last years premium back as you were obviously not insured in the event of a claim.



    Yeah, I considered it but it would be very difficult to prove that was what happened. I showed them that the error exists now and they agreed that it is indeed an error (and a bad one at that!!!) but I can't be bothered with all the agro trying to get money back that they are very unlikely to provide.

    I may have a chat with them but I'm not going to waste hours on it.

    Original Poster

    Seeing as Swiftcover (even though I've already shown one of their workers and they agreed with me) have decided to tell me that I'm doing it wrong and there's nothing wrong with their site I've taken some screenshots to show what I'm talking about:

    http://img153.imageshack.us/img153/4311/swiftcover1.jpg

    http://img69.imageshack.us/img69/8859/swiftcover2.jpg

    Notice in the first one that it doesn't allow you to see nor change license type. The second screen is only available it would appear if you don't go via a comparison site. So if you use a comparison site it would appear you lose the right to tell them what type of license you have (even though you've put it in on the comparison site, it comes through incorrectly on their system, I checked!).
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Xbox One - Buying from Other Regions *WITHOUT* A VPN (Virtual Private Netwo…1851337
      2. Vegan (Non-Dairy) Ben & Jerrys now launched in UK!1827
      3. Apples new update610
      4. Any PS4 News Here29313799

      See more discussions