If you're odering something big form Argos and live in a flat, beware...

24 replies
Found 18th Jun 2009
Ordered a washing machine for my son 3 weeks ago, told the guy on the Argos order line 3 times he lived in a 3rd floor flat and would that be a problem, was told 'no' everytime. So I also pay for their collect and connect, where they take the old machine away and connect up the new one

The van shows up and the guys off load the washer and ask where he wants it, he tells them the 3rd floor and they say, 'Naw mate, we don't go up more than 30 step.' and drive off (with the machine on the road outside his flat). And did I say it was raining ?

After a while he get a mate round to help him lug it up the stairs.
They get it in and connected (which you may remember I paid Argos to do) and it won't work.
The highly intelligent delivery guys have taken out the transit bolts while it was on the lorry and getting it up the stairs has stuffed the drum which now no longer goes round in a circle.

I call Argos and have a go, they say call the manufactures and they'll fix it. I call them and explain why it won't work and they say it wasn't installed right and they want nothing to do with it !

Back to Argos, they say their very sorry and will refund me the collect and connect fee and deliver and fit a new one with a different company.

All looking good. I had their refund cheque this morning... made out to someone else !

Why do I bother?


If you live in a flat I really can't recommend you buy from Argos. . .

  1. Misc
Groups
  1. Misc
24 Comments

i got my treadmill from there last year and i live in top flat bout 40 steps to go up and they brought it up no probs

sounds like you had a couple of guys who just cba lol

Look at it this way, at some point you will save yourself that charge. lol

What an headache that must of been, Sometimes they just don't get it right.

Personally never had a problem with Argos and any problems I have had have been rectified etc..

I once dropped a washing machine onto my uncle when trying to take it down some steps from his second floor flat..!!!

Luckily he was ok and he helped save the washing machine as he slowed it down.

i got a fridge-freezer from them last year and i live on the 3rd floor.. he was reluctant at first, but then i gave him a tenner to help me out and he agreed..

I got all my bedroom furniture left outside my house, I live in 1st floor flat. At time I was 21 petite female with baby. They left it outside and said tough basically. Rang aegis and complained and they said I should have refused delivery

lesson to take away: don't sign anything until the goods are inside your property!

Original Poster

izzyboy5;5528053

I got all my bedroom furniture left outside my house, I live in 1st floor … I got all my bedroom furniture left outside my house, I live in 1st floor flat. At time I was 21 petite female with baby. They left it outside and said tough basically. Rang aegis and complained and they said I should have refused delivery



Yeah, I agree. BUT they ask you to sign the paper work before they tell you that their not going up the steps, don't they... By the time you realise its too late.

i would never ever but anything big from argos ever again i had such a bad experience buying wardrobes from them, that turned out to be poop anyway they kept fobbing me off then when it was all sorted after a few weeks they sent me wait for it.....dum dum dum a £20 gift voucher wow thanks !!!

shauneco;5528042

What an headache that must of been, Sometimes they just don't get it … What an headache that must of been, Sometimes they just don't get it right.Personally never had a problem with Argos and any problems I have had have been rectified etc.. I once dropped a washing machine onto my uncle when trying to take it down some steps from his second floor flat..!!!Luckily he was ok and he helped save the washing machine as he slowed it down.



Poor uncle:oops:

I had a shop sell my neighbour a fridge and left it at the curb and wouldn't carry it in. They then wouldn't start the truck (kept stalling) and asked could they use the phone.

Why would you accept it in the first place if they was just going to leave it out in the rain after removing the packaging?

You should have refused to sign

argos wont even deliver round here.. some kind of blacklisted area.. crazy

ClarityofMind;5528614

argos wont even deliver round here.. some kind of blacklisted area.. crazy



Wow, where's that may I ask? DHL and Pizza Hut won't deliver to my Mum's house in London Docklands as the postcode is blacklisted

damn i was going to order a shed

Argos delivery men that have brought stuff to me have all been miserable lazy swines.
The last ones moaned that they were having to carry a bed upstairs...on a Saturday!!! They said they wouldn't have minded any other day of the week! I think they would have also preferred me to juggle a bed and a baby upstairs on my own.
What exactly do they think they are paid for???

Mrs.Z;5528730

Wow, where's that may I ask? DHL and Pizza Hut won't deliver to my Mum's … Wow, where's that may I ask? DHL and Pizza Hut won't deliver to my Mum's house in London Docklands as the postcode is blacklisted



yep, we're in London too x

r&r'smom;5528777

Argos delivery men that have brought stuff to me have all been miserable … Argos delivery men that have brought stuff to me have all been miserable lazy swines. The last ones moaned that they were having to carry a bed upstairs...on a Saturday!!! They said they wouldn't have minded any other day of the week! I think they would have also preferred me to juggle a bed and a baby upstairs on my own.What exactly do they think they are paid for???



To deliver? Once it's over the threshold, job done.

Original Poster

RedIron;5528307

Why would you accept it in the first place if they was just going to … Why would you accept it in the first place if they was just going to leave it out in the rain after removing the packaging?You should have refused to sign



So would I if I'd been there. But it was a case of, "Sign this while we get it down of the lorry mate." THEN when they found out where it had to go it was too late.

Its the sort of thing they'll catch on once, but one only...

brettytopbanana;5528735

damn i was going to order a shed



Damn I was going to order a Pizza

maxmix

maxmix;5530850

Damn I was going to order a Pizza :)maxmix



But would you create if pizza boy refused to come in and eat it for you or maybe serve it to you on a silver platter? :w00t:

mannn I love Misc.

brettytopbanana;5528735

damn i was going to order a shed



How many flights of stairs did you want carried up?:whistling:

I had a washing machine "delivered" from Argos this morning, I live on the first floor and they refused to take it up the stairs because it was "too dark" - all of the lights were on btw. So they left it in the downstairs hallway. Someone from Argos rang me a minute later while the delivery guys were still sat outside to ask if I was happy and I said: "No, I'm not" "OK sir we'll get them to take it away and arrange another delivery" The guys came back about half an hour later and duly took the machine away - no idea when it will be delivered again. Not happy

yay thread back from the dead
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Appliance direct code or voucher22
    2. Gearbest: Order - Nowhere to be seen...77
    3. Whey protien513
    4. Gas Cooker Hose Required22

    See more discussions