Ikea sofa warranty?

    A spring has just gone on my two and a half year Tidafors (sp?) Ikea sofa. The plastic bracket that holds the spring onto the frame has been pulled off with the force of the spring and has disapeared?! What are the chances of getting this repair by ikea? From looling on their website it says this sofa has a 10 year warrant but only on the frame and cushions.....anyone have any experience.


    I am a service tech for IKEA, if you phone the store they will arrange for myself or another tech, depending where you live to come out and replace the clip and refit the spring. Its a 10 minute job

    Original Poster

    Ok great, thanks for the advice. Do you know how likely it is to be done before christmas? I live about 30 miles from my nearest store (Wednesbury).

    Original Poster

    Just spoke to Ikea, and theyve said wait up to 48hrs for a phone call from Ecoservice (?) and theyll schedule an appointment for someone to come out and inspect it, if its a manufaturing error, Ikea will issue a replacement....but this will unlikely be before xmas!?

    we are called Ecomaster :), we have the technology to repair on 1st visit, if your in Scotland it could be me
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