Found 25th Feb 2008
I thought my clear run was being too good on eBay...

Sold some Bridal Shoes (for the Missis) and these were brand new (the other half bought 3 pairs to choose from - no comments please...)

The Buyer has now claimed these were worn and have stains all over them (how? seen as we don't get married until May this year, I have no idea).

This has really wound me up and she has raised a Paypal dispute. Now, I know from messages on here, that the buyer always ends up with a refund and the seller ends up with intentionally damaged items which are worth nothing.

I am far from happy at chalking this down to experience and would appreciate any advice.

13 Comments

you have her address, give her a refund and send her a 'present' through the post.

I have 3 Lab's here that Im sure would happily supply you with a gift for this buyer!!!!!!!! :whistling:;-)

Ask her to return the shoe's (at her cost)......... and give her a refund...... you can re-sell your shoe's that way...

Lynwen;1631336

Ask her to return the shoe's (at her cost)......... and give her a … Ask her to return the shoe's (at her cost)......... and give her a refund...... you can re-sell your shoe's that way...


She'll deliberately make them un-saleable to prove a point.

Original Poster

That's the thing, if a dispute has been raised, surely they will end up causing the damage in order to justify the return/refund?

If she's escalated this to a paypal dispute, that's good for you.

Do all that ebay and paypal ask of you, like filling in their almost pointless forms, and state that the item is as described and you don't offer refunds. Paypal will then close the dispute. Make sure that your paypal acct has a zero balance as well, just in case.

HTH.

Original Poster

kyalion;1631355

If she's escalated this to a paypal dispute, that's good for you.Do all … If she's escalated this to a paypal dispute, that's good for you.Do all that ebay and paypal ask of you, like filling in their almost pointless forms, and state that the item is as described and you don't offer refunds. Paypal will then close the dispute. Make sure that your paypal acct has a zero balance as well, just in case.HTH.



No can do, they have held the money I have in there so I cannot withdraw (I wouldn't anyway, as I have heard this always goes the buyers way).

I will be disputing this to the end though...

I have her sending me photos now, so we'll see what the damage is.

Moral of the story here is do what I do to avoid such scammers.

Take detailed photos of the item, including any distinguishing marks against a background of a newspaper on thye day of posting.

Then if a buyer starts such a scam start by sending them the photos. If that does not stop them and they raise a paypal dispute send the photos to paypal.

If all else fails and the buyer still tries it on then the damage must have happened in the post so claim from the shipping carrier.

Probably find the buyer did not like the shoes in real life or they did not fit well so wants to try and get money back.

hth

EliTom

sorry for the three posts - only clicked the post button once honest !

I Once Recieved An Item From A Seller Which Was Badly Stained, After Washing It, I Realised That The Coloured Tissue Paper It Had Been Wrapped In Was The Culprit. The Stains Came Out After Washing So All Was O.k.
Do You Have Photographic Evidence Of The Shoes?
Tell The Buyer You Will Refund When You Get The Shoes Back, The Buyer Has To Pay Postage.
This Is Fraud If They Have Been Worn By Buyer And Could Be Reported To The Police.
I Hope You Get It Sorted Out To Your Satisfaction.

elitom;1631376

Moral of the story here is do what I do to avoid such scammers.Take … Moral of the story here is do what I do to avoid such scammers.Take detailed photos of the item, including any distinguishing marks against a background of a newspaper on thye day of posting. Then if a buyer starts such a scam start by sending them the photos. If that does not stop them and they raise a paypal dispute send the photos to paypal.If all else fails and the buyer still tries it on then the damage must have happened in the post so claim from the shipping carrier.Probably find the buyer did not like the shoes in real life or they did not fit well so wants to try and get money back.hthEliTom



Couldnt agree more. Photo evidence usually shuts them up.

maybe she used the shoes and then messed them up her self, and has no use for them now so she trying to pull a fast one, like when people buy clothes/shoes from a shop then use them for the night then take back for a refund.

Daytrader;1631860

maybe she used the shoes and then messed them up her self, and has no use … maybe she used the shoes and then messed them up her self, and has no use for them now so she trying to pull a fast one, like when people buy clothes/shoes from a shop then use them for the night then take back for a refund.



Yep. Unfortunately this is a well known eBay scam. :x

ctuk;1631291

you have her address, give her a refund and send her a 'present' through … you have her address, give her a refund and send her a 'present' through the post.



lmao! Might do that one next time... cat poop winging its way to the future scammers of my store - lol
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