I'm looking at moving broadband provider and have found 3 deals for fibre that might be ok, but i'd be grateful for any thoughts..

12 replies
Found 7th Oct 2016
Having been with talk talk for more years than I can remember ,the painfully slow speeds of between 1-3 Mb and the fact it constantly cuts out in the evening mean I've decided it's time to move . I'm looking at fibre packages:

Vodaphone 18 months fibre £25 calls £8

Sky 12 months fibre £10 line rental £17.40 calls £8 ( fibre increases to £20 after 12 months , topcashback £60.60)

BT £10 fibre £18.99 line rental £8.50 calls ( fibre increases to £20 after 12 months)

I need anytime calls, and want to keep my current number. Any thoughts eg do they restrict speeds at busy time, anything else I need to consider, could I get better offers by phoning them. Slightly reluctant to call as talk talk will offer the world over the phone but never keep their promises.

Many thanks

12 Comments

Sky would probably be better in the long run. Easy to get 50-60% discount on renewal and customer service is pretty good.

BT I've read here with bad experience and I know personally Vodafone CS is pretty much useless.
Edited by: "kiish" 7th Oct 2016

Original Poster

kiish

Sky would probably be better in the long run. Easy to get 50-60% discount … Sky would probably be better in the long run. Easy to get 50-60% discount on renewal and customer service is pretty good.BT I've read here with bad experience and I know personally Vodafone CS is pretty much useless.


Thank you, I did wonder about Vodaphone as it seems quite new to fibre so there aren't many reviews about.

If a provider offers you a deal over the phone, they have to keep it - calls are recorded.

Take the BT deal. You get £100 voucher from BT and £100 cashback from topcashback. After £49 activation fee and cashback/voucher it's £16.40 per month not including your calls, so £24.40 per month with calls - pretty good!

Both Sky and BT are great in terms of service, no limits, restrictions or throttling etc.

Original Poster

Thanks, the cashback is definitely tempting for BT , I have one PC that I still connect using a cable , and it looks like there hub will be ok for that too. I've put off making the switch for so long so I need to sort it out this weekend .

tinkerbellian

Thanks, the cashback is definitely tempting for BT , I have one PC that I … Thanks, the cashback is definitely tempting for BT , I have one PC that I still connect using a cable , and it looks like there hub will be ok for that too. I've put off making the switch for so long so I need to sort it out this weekend .


Sky router has 4 ethernet ports too

Original Poster

chocci

Sky router has 4 ethernet ports too


Thank you, that was next on my list to check . Keep reminding myself if I don't like it I can swap again in 12 months, I have no loyalty to energy providers or insurance so have no idea why I stuck to talk talk for so long.

SSE up to 70 meg and all phone calls/line rental + topcashback £21 per month.
Edited by: "rogerdorricott" 8th Oct 2016

Original Poster

rogerdorricott

SSE up to 70 meg and all phone calls/line rental + topcashback £21 per … SSE up to 70 meg and all phone calls/line rental + topcashback £21 per month.


Thank you, looked at this one but it doesn't cover where I live .

Original Poster

Aargh finally decided on the BT deal, tried to sign up online and its says they will allocate me a new phone number. I want to keep my old one. OFCOM says I should be able to, so I phoned BT and spoke to 3 different people, 3 different answers but no one could guarantee I would be able to keep my number if I swap to them. I've had this number over 20 years and really don't want to loose it

Strange you couldn't keep your number. Are you sure you filled the website forms out properly?Not sure if i'd go through with the deal in that case.

If you don't like the service from any ISP you're getting you get a cooling off period to cancel your service and return your router/equipment. Usually 7-14 days!

Original Poster

PenguinsForAll

Strange you couldn't keep your number. Are you sure you filled the … Strange you couldn't keep your number. Are you sure you filled the website forms out properly?Not sure if i'd go through with the deal in that case. If you don't like the service from any ISP you're getting you get a cooling off period to cancel your service and return your router/equipment. Usually 7-14 days!


Fairly sure I completed the form correctly but I did it on my iPad twice with the same result, will try on a PC today just in case that makes a difference. First person At BT I spoke to said to try again as they didn't know how their online forms worked, second person told me that they always allocate. Random number for the first seven days and then put in a request to keep your number if you want it but it couldn't be guaranteed, third person put through a dummy phone order ( but with that I would miss the £101 topcashback and £100 MasterCard deals), and said "I think you should be able to keep your number but don't quote me on that ".
To be honest at this rate of customer service I'm surprised anyone goes through the sign up process with them. The thought of letting 20 years worth of people know I've changed my number isn't appealing. The only thing I could think is that our number is a really easy to remember one, with repetitive digits, so I wonder if they try to keep these for small businesses or something. Anyway I will try once more today. oO

Original Poster

At last , confirmed via live chat the online form is out of date and the final page of the offer confirms they will swap my existing number. All signed up and due to move over on 1st Nov. Thanks everyone who commented.
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