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    Im so confused with sending my xbox off for repair

    So i have just registered one the website and filled out the form so what happens next? Do i have to pay to send it off? Microsoft werent very clear what will happen next and everyone seems to be saying different things. So do i have to get a box or will they send me one? ( the problem is tht it wont read discs)


    xheers

    13 Comments

    hi microsoft will send or email you the labels and you will have to find a box to put it in and you can arrange pick up when you are available

    singer

    Banned

    You dont need to pay anything. they arrange to come and collect.

    Banned

    Also worth popping the faceplate off to make sure the warrenty is stil in tact

    yes faceplate and hard drive off only the xbox alone nothin else
    my sons was sent off 6days ago and got an email saying it is on its way to us at this moment so he has not waited that long i was surprised

    singer

    Banned

    singer;4904692

    yes faceplate and hard drive off only the xbox alone nothin elsemy sons … yes faceplate and hard drive off only the xbox alone nothin elsemy sons was sent off 6days ago and got an email saying it is on its way to us at this moment so he has not waited that long i was surprised singer



    Oh thats pretty good, i heard it uaually took a few weeks.

    yes i was surprised as i say , but he is delighted ,so am i he is using mine at the moment
    lololo

    singer

    dhl will come and pick it up.if they miss u they leave a number to ring and they will give u a time...
    think u get a free 1 month xbox live code aswell.....

    GAZUK;4905667

    dhl will come and pick it up.if they miss u they leave a number to ring … dhl will come and pick it up.if they miss u they leave a number to ring and they will give u a time...think u get a free 1 month xbox live code aswell.....



    UPS actually :thumbsup:

    Original Poster

    OK, thanks guys. So i hvae got the label and the reciept but it syas nothing about them coming to picking it up it says tht i have got to drop it off at one of thier centers which is miles and miles away from where i live! What should i do!?


    (I have added rep)

    I sent mine to Microsoft about 2 weeks ago. You get emails with attachments for
    label & proof of pickup which you print off. You pack just the xbox (no hardrive, brick, cables etc)
    in your own box. You attach the label to the box & you keep the proof of pickup for
    the driver to sign.You can then either call UPS to arrange pickup or go online
    & book via their website (link below).
    wwwapps.ups.com/pic…Nav

    Just make the driver sign the proof when he comes to pick up.
    You will get an email when Microsoft have recieved & then sent out
    your Xbox. Mine took about 7 days.

    You need to phone UPS and arrange a collection.

    Put the Xbox in a box and pad the box so that it is protected. I was told to write a return address on the box as it is supposed to be returned to you in the same box with the same packaging ( it wasn't) and stick the label on.

    My sons was collected on a Friday and returned 10 days later - it was not in the same packaging and wasn't even the same Xbox as we had marked his to check.

    mum2b;4909538

    OK, thanks guys. So i hvae got the label and the reciept but it syas … OK, thanks guys. So i hvae got the label and the reciept but it syas nothing about them coming to picking it up it says tht i have got to drop it off at one of thier centers which is miles and miles away from where i live! What should i do!? (I have added rep)



    Give microsoft a ring, when i sent mine off, i rang them to report it was broke, they sent me the lable then arranged with ups/dhl which ever it was to come and collect it,

    its really easy, best to ring them and they will exsplain everything,

    Den38;4909711

    You need to phone UPS and arrange a collection.Put the Xbox in a box and … You need to phone UPS and arrange a collection.Put the Xbox in a box and pad the box so that it is protected. I was told to write a return address on the box as it is supposed to be returned to you in the same box with the same packaging ( it wasn't) and stick the label on.My sons was collected on a Friday and returned 10 days later - it was not in the same packaging and wasn't even the same Xbox as we had marked his to check.



    Same here
    They will also tell you not to make it obvious that its an Xbox but the collection driver & the
    one that came to return it both new it was an xbox.:)
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