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Imessage working but no other internet

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Found 5th Oct 2017
My daughter has recently got a virgin pay monthly sim. When she's on wifi she gets all Internet, when she's using 4g she can access imessage but no other Internet. Anybody any ideas? Thanks.

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5 Comments

Original Poster

paulj4821 m ago

have you setup the APN settings …have you setup the APN settings correctly?https://www.teamknowhow.com/discover/discover/virgin-mobile-apn-settings


Thanks for that, not sure, can't find the apn settings.
Edited by: "kramvic" 5th Oct 2017

kramvic1 h, 5 m ago

Thanks for that, not sure, can't find the apn settings.

Not sure this would be your issue if iMessage is working fine, but you will find it under mobile data > mobile data options > mobile data network (iOS 11)
Edited by: "AirbusA380" 5th Oct 2017

Original Poster

AirbusA38023 m ago

Not sure this would be your issue if iMessage is working fine, but you …Not sure this would be your issue if iMessage is working fine, but you will find it under mobile data > mobile data options > mobile data network (iOS 11)


Nice 1, will give it a try. Thanks.

Original Poster

Thanks for your replies, as we were looking through settings a message popped up to update carrier settings, she clicked yes and it's now working.
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