Incorrect customs charge + Royal Mail handling fee

Posted 9th Dec 2020
I recently bought something from Aliexpress for £13.40 with free shipping and was charged a customs fee of £11.01 so £8 RM handling fee + £3.01

But I thought this was only applied to items with value over £15.
Is there any point in filling out a Border Control form because I saw that the £8 fee is non refundable, which is so ridiculous because I wouldn't be having to pay that if it wasn't for this mess up??

Help is very much appreciated
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