Info regarding M & S free delivery / claim back delivery charges.

3 replies
Found 20th Feb 2008
I'm not sure if this is really a deal - it's more information but it could save you money!
In the Marks and Spencer's sale I placed two orders which were both over £30 so qualified for their free delivery offer. Both orders were accepted with free delivery and the first part of my first order was dispatched as such. Then I was informed that some of the items I had ordered were out of stock. When I checked my account I noticed I had been charged £3.50 P+P on the rest of my first order and a further £3.50 on the 2nd order as some of those items were now out of stock.
I rang them to find out why and it seems that it happens automatically now if the value of your order goes below £30 BUT she said if I rang again once the orders had been completely dispatched they would credit the charges. I phoned again yesterday as I had received everything they had left, and sure enough the whole £7 was credited back to my account and I had email confirmations for all of the credits before I'd hung the phone up.
As orders placed in early January are still coming through I thought this was worth mentioning as you may not find out you'd been charged postage until you received the email saying your parcel has been sent.


Moved to misc forum, don't think this is a deal in and of itself Thanks.

Thanks for the info topshopper :thumbsup:

Original Poster

Thanks for that - I wasn't really sure where it should go!!!
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