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    interent dropped connections - updated

    Banned
    orange have put me on an unsecured connection with orange livebox, if my connection doesnt drop its the wireless card? I have asked them to explain but couldnt get the jist of why it would drop connection with a secured and not a secured


    hope that makes sense

    54 Comments

    You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?

    If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected.

    It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.

    Crazy Jamie;7446813

    You're going to have to be a little clearer. I gather that your issue is … You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected. It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.



    unfortunatly sassie, this is gonna be the best answer..

    Original Poster Banned

    Crazy Jamie;7446813

    You're going to have to be a little clearer. I gather that your issue is … You're going to have to be a little clearer. I gather that your issue is the Livebox connection dropping, and I'm guessing that Orange have told you to try an unsecured connection to see if that stops the connection dropping?If I am reading that right then Orange are wrong. The connection being secured or unsecured makes no difference to signal consistency; it just affects connection. Once something is connected it should stay connected. It is more than likely that your issue is simply that the Livebox is rubbish. And I genuinely mean that. The Orange Livebox is just terribly designed and inherently unreliable. It is only slightly more reliable than Orange's 'tech support', which even on the grand scale is absolute pants. In the end I just bought a Netgear router and used that. Which is something that you may wish to consider if further investigation into your issue yields nothing.



    yes you are right, but to be honest i havent had a dropped connection since i went unsecure

    i have had orange livebox for years, and over last month it is continually dropping the connection, the lights remain as they should, and the signal remains the same, it just drops the connection, as i dont have two computers to check if it is doing it to both they have told me to go unsecure, which i have and it hasnt dropped since


    also on searching google, it seems orange may not be far wrong

    Banned

    Lamen's terms?

    Original Poster Banned

    oh, its a dell wireless 1510 wireless-n wlan mini card

    Banned

    FilthAndFurry;7446942

    Lamen's terms?



    You have to use such terms in misk anyway. Never underestimate the stupidity of a HUKD user.

    Unsecured just takes away another possible issue area - so its easier to rule that out, to find the real problem.

    However, early routers/cards did suffer from a weaker signal when security was turned on. Is this still the case?

    FilthAndFurry;7446942

    Lamen's terms?


    Layman's terms

    Sassie Pm Alfonse. He's well clued up on stuff like this

    FilthAndFurry;7446942

    Lamen's terms?




    surely thats a patronizable offence

    basically they are testing your WiFi connectivity without any security whatsoever, but for some reason are using this to 'eliminate' the LiveBox as the issue, which is dubious tbh

    If you can I would test your laptop on another wifi network, a friends maybe or a free one in town/pub somewhere to see if you get no issues, I also am of the opinion that the live box is at fault, it is pretty naff as previously mentioned.

    Original Poster Banned

    Alfonse;7447268

    basically they are testing your WiFi connectivity without any security … basically they are testing your WiFi connectivity without any security whatsoever, but for some reason are using this to 'eliminate' the LiveBox as the issue, which is dubious tbhIf you can I would test your laptop on another wifi network, a friends maybe or a free one in town/pub somewhere to see if you get no issues, I also am of the opinion that the live box is at fault, it is pretty naff as previously mentioned.



    yes, they have said had i two connections this would show if it was a problem with the livebox, they will not change it as i only have one connection and they dont belive it is, they said it was shing interefering with the channel, i have chaged every bleediometn channel and no difference, but since i have gone unsecured it hasnt dropped once, i just dont understand how secure/unsecure can make a difference

    vibeone;7446988

    However, early routers/cards did suffer from a weaker signal when … However, early routers/cards did suffer from a weaker signal when security was turned on. Is this still the case?

    I was under the impression that that was fixed a while ago. I haven't used wireless cards in ages though, so I could be mistaken.

    sassie

    to be honest i havent had a dropped connection since i went unsecurei … to be honest i havent had a dropped connection since i went unsecurei have had orange livebox for years, and over last month it is continually dropping the connection, the lights remain as they should, and the signal remains the same, it just drops the connection, as i dont have two computers to check if it is doing it to both they have told me to go unsecure, which i have and it hasnt dropped since

    You may find that after a short while the pattern repeats itself and the connection drops again. But irrespective for me you shouldn't have to put your connection as unsecured (which means that any man and his dog can use it) in order to get a result that is vaguely stable. Which brings me back again to the incredibly poor construct of those Liveboxes.

    Original Poster Banned

    Crazy Jamie;7447321

    I was under the impression that that was fixed a while ago. I haven't … I was under the impression that that was fixed a while ago. I haven't used wireless cards in ages though, so I could be mistaken.You may find that after a short while the pattern repeats itself and the connection drops again. But irrespective for me you shouldn't have to put your connection as unsecured (which means that any man and his dog can use it) in order to get a result that is vaguely stable. Which brings me back again to the incredibly poor construct of those Liveboxes.



    it has to be paired, so someone will need to come in and press the button no?


    also doesnt drop on a wired connection

    Have you tried changing the encryption method?

    Original Poster Banned

    Paddy_o_furniture;7447353

    Have you tried changing the encryption method?



    sorry, i dont understand what you mean, not to up on techie stuff :oops:


    they have basically said if it doesnt drop the connection on unsecured then its not the livebox but the wireless card

    sassie;7447316

    yes, they have said had i two connections this would show if it was a … yes, they have said had i two connections this would show if it was a problem with the livebox, they will not change it as i only have one connection and they dont belive it is, they said it was shing interefering with the channel, i have chaged every bleediometn channel and no difference, but since i have gone unsecured it hasnt dropped once, i just dont understand how secure/unsecure can make a difference



    I believe that they are trying to blame your laptop wifi card has not being up to the job with the security aspect of connectivity with the LiveBox, this is possible and also maybe try a different laptop on the secured method and see if that drops, its always a process of elimination but if you can narrow it down to a single of point of failure it becomes easier.

    Original Poster Banned

    Alfonse;7447387

    I believe that they are trying to blame your laptop wifi card has not … I believe that they are trying to blame your laptop wifi card has not being up to the job with the security aspect of connectivity with the LiveBox, this is possible and also maybe try a different laptop on the secured method and see if that drops, its always a process of elimination but if you can narrow it down to a single of point of failure it becomes easier.



    i dont have another computer, just been reading lots on google, and there does seem alot about this card and connection problems, jsut seems strange to start after a year:?

    sassie;7447412

    i dont have another computer, just been reading lots on google, and there … i dont have another computer, just been reading lots on google, and there does seem alot about this card and connection problems, jsut seems strange to start after a year:?



    Its a pain in the ass wireless tbh unless you're clued up on it which is the biggest problem I have with technology coming out, its great when it works but when it fails most people have no idea where to start, its not fair really.

    If you can then borrow/buy a new wifi card or USB dongle

    Original Poster Banned

    Alfonse;7447464

    Its a pain in the ass wireless tbh unless you're clued up on it which is … Its a pain in the ass wireless tbh unless you're clued up on it which is the biggest problem I have with technology coming out, its great when it works but when it fails most people have no idea where to start, its not fair really. If you can then borrow/buy a new wifi card or USB dongle:)



    my laptop is under warranty, but dont believe they are going to come out to me if i say it keeps dropping connection on a secured network :?

    sassie;7447339

    it has to be paired, so someone will need to come in and press the button … it has to be paired, so someone will need to come in and press the button no?

    You are quite right. I had forgotten about the pairing feature.

    also doesnt drop on a wired connection


    That's to be expected. If it did that there would almost certainly be issues with the Livebox. As it is there are still probably issues with the Livebox, it's just going to take some doing to prove that to Orange.

    If needed I have spare wireless cards you could borrow

    its difficult on what to suggest somehow you need to test the laptop on another network, did you get the laptop from a high street shop you could go back to?

    Original Poster Banned

    im abit confused to why people are saying buy a wirelss card, or try another, i am using this on a wirelss card, just a problem on secured obviously

    no from dell last xmas

    sassie;7447643

    im abit confused to why people are saying buy a wirelss card, or try … im abit confused to why people are saying buy a wirelss card, or try another, i am using this on a wirelss card, just a problem on secured obviouslyno from dell last xmas



    to eliminate its not your laptop wireless card at fault at all, to see if the same problems persist

    Original Poster Banned

    Alfonse;7447688

    to eliminate its not your laptop wireless card at fault at all, to see if … to eliminate its not your laptop wireless card at fault at all, to see if the same problems persist



    you mean try a wireless card on a secured network, same problem = livbox, no problem = my wirelss card

    see if there is an updated driver on Windows update for your wifi card in laptop. Sorry if you have already mentioned doing this.

    If you have a video sender close by, a logitech wireless speaker set close by switch them off . Try manufacturer of wifi card for driver update as well

    Original Poster Banned

    dontasciime;7447730

    see if there is an updated driver on Windows update for your wifi card in … see if there is an updated driver on Windows update for your wifi card in laptop. Sorry if you have already mentioned doing this.If you have a video sender close by, a logitech wireless speaker set close by switch them off . Try manufacturer of wifi card for driver update as well



    have updater driver, have turned cordless phone off and made no difference

    did it do it b4 up[dating to latest driver and was it a windows driver for wifi or manufacturers

    Original Poster Banned

    dontasciime;7447776

    did it do it b4 up[dating to latest driver and was it a windows driver … did it do it b4 up[dating to latest driver and was it a windows driver for wifi or manufacturers



    it did it before update, i then updated the driver via dell to see if it would sort it, it didnt

    Banned

    orange is terrible

    im moving to o2

    sassie i was on at orange for ages and eventually said id take it up with the relevant people

    tell them you want a siemens gigaset router

    Sassie i have had 2 friends who both have had to replace their wireless cards in dell 1510s in the past 2 weeks, Solved the problem in both of them,

    Original Poster Banned

    i have only styaed with orange cause everything is set up, and working, now if i have to be on a unsecured network or chage router/modem with them i may as well change provider

    Original Poster Banned

    tonyg1962;7447949

    Sassie i have had 2 friends who both have had to replace their wireless … Sassie i have had 2 friends who both have had to replace their wireless cards in dell 1510s in the past 2 weeks, Solved the problem in both of them,



    was it dropping the connection, same as me, or another problem

    sassie;7447706

    you mean try a wireless card on a secured network, same problem = livbox, … you mean try a wireless card on a secured network, same problem = livbox, no problem = my wirelss card



    yep, isolating the area of the problem

    You need to take your laptop to someone elses house and see if you have the same problem,

    sassie;7447972

    was it dropping the connection, same as me, or another problem



    Yup same problem,

    Original Poster Banned

    i dont know anyone who has wireless internet

    Original Poster Banned

    tony do you know if it was a secure connection they where using? itds obviously something to do with that for me

    sassie;7448099

    tony do you know if it was a secure connection they where using? itds … tony do you know if it was a secure connection they where using? itds obviously something to do with that for me



    They were both dropping signals but never tried to see whether they were secured or not ,One was on Virgin and the other BT,

    Original Poster Banned

    tonyg1962;7448126

    They were both dropping signals but never tried to see whether they were … They were both dropping signals but never tried to see whether they were secured or not ,One was on Virgin and the other BT,



    ok, thank you, i found one question on google, exact same problem as me, and thought bingo, but nobody had answered him :oops:
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