Found 25th Oct 2016
12 months ago I didn't know cash back existed, let alone knowing how to get it.
now I do, thanks to hukd and it's members.
but I am intrigued by the horror stories I read about people not receiving promised money.
I would love to hear your opinions as to why this happens

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  2. Cashback
18 Comments

I think cash back is bonus if you get it, I wouldn't purchase anything on the basis of cash back because it is not guaranteed. This is my opinion, I am sure other will feel differently to me.

i use ie for cashback and nothing elese never had a problem that way

I have had cashback almost every time. If it is not tracked or tracked at lower amount claim would sort that. You can see stats of retailer for reliability and time it would take for cashback to be credited. Some retails are notorious like gambling sites and Sky who don't like to pay or decline or pay very late.

Agreed, cash back from sites like Quidco and TCB is a happy bonus, and I'd say 95% of the time the retailers have paid out to me... this has resulted in nearly £1000 of extra money. It does make you realise how much you end up spending on purchases though!! oO

The same applies for cash back through mobile redemption deals. You can get some stonking deals if you're a bit diligent about submitting the redemption requests on time.

cashback is never 'promised' as you state. it only has a 90% chance of being paid at best. some retailers are well known for refusing cashbacks while others are more reliable.

cashback tracking is often an issue and if you use a discount voucher then you will often get the cashback rejected. i have earned more than £800 in cashback over the years and i don't buy as much as other hukd members so definately worthwhile using them.

Banned

In the last year we have had about £400 paid out & £35 declined by directline.

Makes sense to just go for cashback every time.

We use quidco
Edited by: "YouDontWantToKnow" 25th Oct 2016

You do have to be careful about clearing all cookies before you use the cashback site.

I have had cashback declined on a number of occasions when it should have tracked - railway companies refusing to follow what they have published on the site and hotels.com doesnt track, I reckon, one time in 10. Have had to complain a few other times.

So you cant count on it but it's good when it works. Hotels.com I'm planning to use less as their prices are inflated compared to booking direct and it's only the cashback that makes it worthwhile.

Their "refer a friend" also doesnt work. They say they have masses of exclusions and its too many to list and even when I knew (referral was a relative) that they'd earned enough cashback still took months of arguing for TCB to pay out.

Original Poster

venuj99

I think cash back is bonus if you get it, I wouldn't purchase anything on … I think cash back is bonus if you get it, I wouldn't purchase anything on the basis of cash back because it is not guaranteed. This is my opinion, I am sure other will feel differently to me.



​this is what interests me. surely if an amount is advertised and all the advice is followed, there should be no get out. monies should be paid.
are companies getting away with it or are we making mistakes?

unclejim27

​this is what interests me. surely if an amount is advertised and all the … ​this is what interests me. surely if an amount is advertised and all the advice is followed, there should be no get out. monies should be paid.are companies getting away with it or are we making mistakes?


I've never had any declines (I use topcashback ) apart from two cases where I also tried to use discount codes alongside the topcashback , and it clearly states if you use discount codes other than the ones advertised on their site you may be rejected. I also had two cases which did not track, one with Apple , sorted out very quickly and one with the works which they are chasing up for me at the moment. But these are over several years of use. I would say a lot of failure to track is human error, for instance you click through the link, get distracted , check the price on another site and then it won't work because you've "lost " the link between topcashback and the site you were buying from. Sorry , I'm sure there is a technical name for that (_;)

unclejim27

​this is what interests me. surely if an amount is advertised and all the … ​this is what interests me. surely if an amount is advertised and all the advice is followed, there should be no get out. monies should be paid.are companies getting away with it or are we making mistakes?



well, you could be the first one to take them to court and make an example? but then we may have no cashback site at all?

danger of cutting off our nose to spite our face?

unclejim27

​this is what interests me. surely if an amount is advertised and all the … ​this is what interests me. surely if an amount is advertised and all the advice is followed, there should be no get out. monies should be paid.are companies getting away with it or are we making mistakes?




If you have done everything correctly however in some case it is not tracked then you could raise a claim with them. Yes it will take longer but eventually it work. For example, I did this for sky through quidco April this year and I have only received the cash back last month.

Original Poster

mutley1

well, you could be the first one to take them to court and make an … well, you could be the first one to take them to court and make an example? but then we may have no cashback site at all?danger of cutting off our nose to spite our face?



​very good question and I have no intention of taking any one to court.
but surely the whole complicated, fraught with danger process needs simplifying so people get what they are being sold

Quidco etc still get their money so they really should pass it on but sometimes they don't.

It's a bit of false advertising really even though it says it's not guaranteed to pay out.

I am waiting on £130 via Quidco for SSE broadband

Original Poster

markvirgo

Quidco etc still get their money so they really should pass it on but … Quidco etc still get their money so they really should pass it on but sometimes they don't.It's a bit of false advertising really even though it says it's not guaranteed to pay out.I am waiting on £130 via Quidco for SSE broadband



​totally agree

unclejim27

​very good question and I have no intention of taking any one to c … ​very good question and I have no intention of taking any one to court.but surely the whole complicated, fraught with danger process needs simplifying so people get what they are being sold



The problem is, you the customer is one step removed from the company that's offering the cashback.
You go through Quidco/TBC but only if they get the cashback from the offering company can they pay it to you. It's the separation that creates the problems trying to enforce anything (and, of course, the T&C's of the cashback company's)...

unclejim27

​very good question and I have no intention of taking any one to c … ​very good question and I have no intention of taking any one to court.but surely the whole complicated, fraught with danger process needs simplifying so people get what they are being sold



sorry for quoting another idiom, but the phrase 'don't look a gift horse in the mouth' comes to mind. it is a bonus, no more than that so just be happy with what you get and treat it that way. something is better than nothing if you didn't use cashback.

venuj99

I think cash back is bonus if you get it, I wouldn't purchase anything on … I think cash back is bonus if you get it, I wouldn't purchase anything on the basis of cash back because it is not guaranteed. This is my opinion, I am sure other will feel differently to me.


I don't think anything else needs to be said!

My general cashback dealings, when looking at hotels and browsing various sites, use a different browser or computer to make the actual booking via quidco tcb, otherwise cookies may allocate cash back to Google or other searches

Always use voucher codes/ discount codes upfront over cashback, but use cashback sites even when using discount codes, it's amazing how many sites still payout..
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