iPhone 3G faulty headphone socket

Found 12th Jun 2010
The headphone socket on my 3G appears to be faulty and you now need to press down on the headphones to get sound from both sides, otherwise sound only comes out of the right piece.

Looking around the net, this seems to be quite a common problem. Does anyone know if Apple will fix/replace this for me out of warrantee or am I going to have to go about fixing it myself?

Thanks.

5 Comments

Original Poster

Sorry, just checked by trying to register for repair on the Apple website.

£146 + Vat, they can suck my thermos.

Three things to check:

1) have you tried other headphones so you know it's the socket and not the headphones themselves? (and even if the socket has gone a bit wonky, it's always possible that another set might happen to fit better)
2) did you buy it less than a year ago? In which case it might be reparable under warranty
3) even if it's out of warranty, get a genius bar appointment at an apple store and act charming. If it's simple to fix (or if it's a "known issue") they may fix it for free. They are usually very helpful.

Hope that helps!

Looks like a nerve-racking experience, trying to replace the jack assembly.. ifixit.com/Gui…0/1

Might be worth looking for someone local who can fix it rather than risk making it worse yourself (unless you're confident doing it yourself).
Try the things Mr Skills suggests first though.. you might get more sympathy talking to an Apple rep face to face in store rather than a script reading call centre worker over the phone..

Original Poster

Mr Skills;8821011

Three things to check:1) have you tried other headphones so you know it's … Three things to check:1) have you tried other headphones so you know it's the socket and not the headphones themselves? (and even if the socket has gone a bit wonky, it's always possible that another set might happen to fit better)2) did you buy it less than a year ago? In which case it might be reparable under warranty3) even if it's out of warranty, get a genius bar appointment at an apple store and act charming. If it's simple to fix (or if it's a "known issue") they may fix it for free. They are usually very helpful. Hope that helps!



I have tried a couple of different pairs of headphones in there and they all seem the same and the headphones all work in my laptop/girlfriend's ipod.

I bought it second hand from Ebay last year unfortunately, although I have now had it for just over a year myself and it was around 6 months old when I got it so it's out of warrantee with Apple. I suppose I could try my chances in the Apple store but at the moment it is jailbroken for the software unlock (since it was locked to O2 when I got it and I needed it to work on Vodafone) so I'm a bit worried that if they take it away and replace it with a refurb then the refurb will probably be an O2 locked device with an unlockable baseband.

I've seen the replacement headphone jack installation diagram and whilst it does look a bit OTT for something so simple, I'm an IT engineer by trade and I've repaired games consoles and DVD drives before and replaced a battery in my old iPod so I should be able to do it, I'd just rather not if it can be avoided obviously. Apparently my current headphone jack could probably be fixed from what I've seen online but that's when you need to start resoldering the pads.

Thanks for your help so far guys, rep added.

Original Poster

I've also tried cleaning the socket with canned air as well by the way in case there was anything stuck in there but that hasn't made a difference unfortunately.
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