IPHONE 3G hairline crack at the back of the phone going downwards towards charging part help

18 replies
Found 12th May 2011
basically i got a hairline crack at the back of my iphnone connecting to the charging part of the phone.

now my question is ...although it does not affect me atm, im sure it might deteriorate in the future so will i be able to get a replacement even if im out of warranty/?? or am i pursuing a loss cause.

thanks

18 Comments

big crap is it ? I'm sure you mean crack !

Out of warranty? Cosmetic defect? Not a chance. Sorry.

If you're out of warranty then it's tough.

If I get a defect on my R Reg Fiesta will Ford replace it? If they can't offer a brand new version of my car then I want the latest model.

Original Poster

cosmetic defect??? expand please?? and oh meant crack no crap ....sorry

It may depend how long out of warranty you are. I was almost two months out on one of my 3G handsets and the Apple store exchanged it over, mind you did have to push them on it. It is a well known manufacturing fault / design weakness, if they refuse you have to press on with the 6 year warranty Sales of Good act rule and that Apple are aware of the issue with the cases cracking just around the port connector. If your phone is A1 immaculate condition this will help, as mine was like new.

They can't dispute the problem if you have looked after your handset and it shows that you haven't neglected it at all.
Edited by: "simplyjimbo" 12th May 2011

gabriel2k7

cosmetic defect??? expand please?? and oh meant crack no crap ....sorry



As in it doesn't affect the performance of the phone so I don't even think an insurance company would do anything about it.

Original Poster

ah thanks...will try the liverpool store over the weekend. have nothing to loose....im not sure how long out of warranty i am but condition wise i would say the phone is 7 out of 10. i got nothing to loose so will give it a go. thanks

simplyjimbo

It may depend how long out of warranty you are. I was almost two months … It may depend how long out of warranty you are. I was almost two months out on one of my 3G handsets and the Apple store exchanged it over, mind you did have to push them on it. It is a well known manufacturing fault / design weakness, if they refuse you could press on with the 6 year warranty Sales of Good act rule. If your phone is A1 immaculate condition this will help, as mine was like new.They can't dispute the problem if you have looked after your handset and it shows that you haven't neglected it at all.


Original Poster

maximoshark

As in it doesn't affect the performance of the phone so I don't even … As in it doesn't affect the performance of the phone so I don't even think an insurance company would do anything about it.




ah i see ok thanks for explaining.

Put your serial number on this Apple warranty site and you will see how long ago it expired selfsolve.apple.com/agr….do

Got a 3gs with the exact same thing out of warranty and phone is in perfect condition apart from that typical.

Original Poster

simplyjimbo

Put your serial number on this Apple warranty site and you will see how … Put your serial number on this Apple warranty site and you will see how long ago it expired https://selfsolve.apple.com/agreementWarrantyDynamic.do



Repairs and Service Coverage: Expired
Our records indicate that your product is not covered for hardware repairs and service based on the estimated expiration date. You may be able to pay for the repair you need through an Apple-authorized technician.
Learn about Apple's coverage information for your product.


THATS whats it says ...does not state an exact date


gabriel2k7

Repairs and Service Coverage: ExpiredOur records indicate that your … Repairs and Service Coverage: ExpiredOur records indicate that your product is not covered for hardware repairs and service based on the estimated expiration date. You may be able to pay for the repair you need through an Apple-authorized technician.Learn about Apple's coverage information for your product.THATS whats it says ...does not state an exact date


Replace it yourself, cheap and very easy I did it with mine before I sold it on

Original Poster

souljacker

Replace it yourself, cheap and very easy I did it with mine before I sold … Replace it yourself, cheap and very easy I did it with mine before I sold it on



ohhh interesting
...the prospect of taking it apart does excite me however....expand on this??

gabriel2k7

ohhh interesting ...the prospect of taking it apart does excite me … ohhh interesting ...the prospect of taking it apart does excite me however....expand on this??


How to guide

Standard warranty may be expired but well known manufacturing defects can be, and are, repaired if you press them on it. Most retailers and their staff don't know half of legislation or give in without you pressing them on it. I bet you would be hard pressed to find many employees who actually know the full terms of their company policies or terms and conditions of the contracts that they offer, more so the many legal regulations.
Edited by: "simplyjimbo" 12th May 2011

This is a well known Apple defect. Take it to an Apple store, explain that you have looked online and that it is a common issue, they should offer to replace it.
No harm in asking.

simplyjimbo

Standard warranty may be expired but well known manufacturing defects can … Standard warranty may be expired but well known manufacturing defects can be, and are, repaired if you press them on it. Most retailers and their staff don't know half of legislation or give in without you pressing them on it. I bet you would be hard pressed to find many employees who actually know the full terms of their company policies or terms and conditions of the contracts that they offer, more so the many legal regulations.



It's a fair point. And if it is a common problem for many people then one could assume manufactural defect, and that would be good enough grounds to persue action using the sales of goods act. You can use reports from online to back up your point. At the very least they should offer something.
Edited by: "maximoshark" 12th May 2011
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Switch from BT to BT same property different person632
    2. Home CCTV system advice.22
    3. Christmas presents49
    4. Advice on claiming from Salford Council pot hole damage44

    See more discussions