Found 8th Aug 2010
my iphone 3gs with the latest version 4.01 keeps on crashing every so often. I have just under 2 months of warranty left. I have restored it and everything but still the same problem. If i take it back to apple will they give me a new one? Also when they check for the diagnose will the crashing come up? becaue if it doesnt they wont give me another one. As i said the crash happens maybe once or twice every day or every 2 days.

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19 Comments

They'll probably replace it. Book a Genius appointment.

Original Poster

jtx

They'll probably replace it. Book a Genius appointment.



But what if the crash report does not appear in their diagnosis? Then what will they do?

I'm sure you'll be fine, reports of OS4 crashing 3GS's are on a number of sites, they must be aware of the problem by now.

Just to say, they won't give you a new one as such, they'll give you a referb of the same model. I just had to take my wifes in, they have stock of every model in their stock room.

Original Poster

steve1221

I'm sure you'll be fine, reports of OS4 crashing 3GS's are on a number of … I'm sure you'll be fine, reports of OS4 crashing 3GS's are on a number of sites, they must be aware of the problem by now.Just to say, they won't give you a new one as such, they'll give you a referb of the same model. I just had to take my wifes in, they have stock of every model in their stock room.



will the crash be on their diagnosis which they check to see any problems?

If it is crashing they will pick up on it, so many people will try and scam them to try and get a refurb, if you have a genuine problem it will show up and they will sort it for you

Original Poster

asayer

If it is crashing they will pick up on it, so many people will try and … If it is crashing they will pick up on it, so many people will try and scam them to try and get a refurb, if you have a genuine problem it will show up and they will sort it for you



what if it dont pick it up then what will happen?

IF it has been crashing it will 100% show up with their software. If it hasn't as it sounds they will tell you to get going.

Original Poster

Snoop7

IF it has been crashing it will 100% show up with their software. If it … IF it has been crashing it will 100% show up with their software. If it hasn't as it sounds they will tell you to get going.



it has happened. but if it doesnt show up then is there anything else i can do?

Just plan to cross that bridge when (if) you come to it. Apple cs are excellent imo, you have nothing to worry about?

Original Poster

jtx

Just plan to cross that bridge when (if) you come to it. Apple cs are … Just plan to cross that bridge when (if) you come to it. Apple cs are excellent imo, you have nothing to worry about?



What do you mean by just plan to cross that bridge? Can anyone give me any tips on what to do if the problem does not show up on the problem checking daigosis? And has anyone experienced it?

Banned

why did you update to 4.01 its currently in beta that's why it crashing

Original Poster

I never knew. Do you think apple will replace even if the problems do not appear on their system? Can anyone give me any tips on what to do? And has anyone experienced it?

4.0.1 is NOT beta - it is live for all users to use. 4.1 is on Beta 3 as i am on it and fixes a few issues.

I was at the Apple store on Sat to replace my old 3g phone which has been out of warranty since Feb. Got it exchanged for a new one as it had the no wifi issue.

You will be fine - all issues are logged in the diag log which is not visible to end sure only to Apple - thats why they connect your phone to their mac

Original Poster

BPD

4.0.1 is NOT beta - it is live for all users to use. 4.1 is on Beta 3 as … 4.0.1 is NOT beta - it is live for all users to use. 4.1 is on Beta 3 as i am on it and fixes a few issues.I was at the Apple store on Sat to replace my old 3g phone which has been out of warranty since Feb. Got it exchanged for a new one as it had the no wifi issue.You will be fine - all issues are logged in the diag log which is not visible to end sure only to Apple - thats why they connect your phone to their mac



What if my issue does not apper in their diag log? Then what will happen?

U will be ok - just ensure that you tell them exactly what has been occuring and you will be fine - end of the day you are still within your warranty period

Just MAKE sure that you do a full backup of the device before you go to them - connect to itunes find your device on the left - right click it and do a backup.

Original Poster

Has anyone had any problems? And when you take it to the apple store the poblems do not appear on their diagnostic, then what do they do?

asfak

Has anyone had any problems? And when you take it to the apple store the … Has anyone had any problems? And when you take it to the apple store the poblems do not appear on their diagnostic, then what do they do?



how many times are you going to ask?

just take the damn phone to apple and find out

Banned

Can we have the ops name changed to DejaVu? you just get that feeling of it when reading his posts.

tbh i wouldnt care if it didnt show up in their log (which it more than likely will).. i know my phone keeps crashing, its still in warrenty and im not moving until its replaced.

Original Poster

I have booked an appointment for next week. But just needed some advice.
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