iPhone 3Gs broke during contract - advice please? o2

30 replies
Found 9th Nov 2010
Hi - this is on behalf of a friend...

His iPhone 3Gs silent switch on the side has broke and started playing up by switching him to and from silent mode, he is about a month over his apple warranty but still has around 5 months remaining on his o2 contract

How can this be fixed please? - is it o2's duty to fix it?

Thanks

30 Comments

Original Poster

dcx_badass

Why would it be O2's duty, if the phone is out of warranty then your … Why would it be O2's duty, if the phone is out of warranty then your friend has to either pay for a repair or buy a new phone.



I was thinking maybe it was o2's duty as they provided him witht he phone and he is no longer able to use his phone as he was when first purchased

why would he try a restore? its the side button that is at fault.

best bet is to try your luck with o2 and Apple

Previously i was able to change 2 3G phones that were 6 months out of warranty with apple in Solihull.


Good luck,

Had O2 just provided the contract then the phone would not be their responsibility.
As it is, O2 provide a dedicated Iphone contract and Iphone, if this is the case and O2 have provided both the Iphin and dedicated Iphone contract to the customer for longer than the original Apple warranty, then it can be argued that some of the responsibility lies with O2.
Please remember that warranties are only guidelines.

I've just had my 3GS replaced free of charge that was 7 weeks out of warranty period, just book a genius appt at your local apple store & see what they say, they can only say no.

Original Poster

I think he is going to try his luck with apple first and if that fails then it's off to o2

Go to apple
My sister got her 3GS replaced for a faulty dock
3 months out if warranty
Free

Original Poster

WOULD YOU SAY IT WAS BETTER TO GO INTO APPLE AND TRY OR TO RING THEM ?

Original Poster

sorry about the caps, ps it turns out he is 82days out of warranty

James - you need to book an apt with the genius bar and then they should sort you out as they are good like that - i've had no problems with them.

Original Poster

BPD

James - you need to book an apt with the genius bar and then they should … James - you need to book an apt with the genius bar and then they should sort you out as they are good like that - i've had no problems with them.



Cheers mate, I live about an hour from the nearest one and I am going shopping there on Friday, although there are no available appointments, do you think i should chance just walking in ?

Also should I make out that I don't know it's out of warranty?

Thanks

Nope they wont have any spaces free.

could also jailbreak it and disable the side mute switch

Original Poster

djnaff

could also jailbreak it and disable the side mute switch



That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it

Banned

james_lfc

That's what I advised,but a replacement would be better ... tbh apple are … That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it



Why are they being unfair?

I've had 3 iPhones and managed to not break any of them. Your friend broke it, and its a shame its out of warranty but so be it.

Point me towards the unfair bit?

Apple don't want him to do and now its 2 months out of warranty they … Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it



Don't you need to ask them to replace it before slagging them off in a public forum for not replacing it?

Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault Good Luck getting a new iphone though, you may get someone really nice!

Original Poster

*katie*

Hi I had the same problem within contract and Apple would not replace for … Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault Good Luck getting a new iphone though, you may get someone really nice!



His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?

james_lfc

His is the white iPhone 3Gs and its also got a crack near the bottom, so … His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?



Very common, I would show them the crack first & they should replace because of it

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

dxx

Uh, sanity check - your friend asked you to ask a forum of people who … Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.



Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Banned

iphones are rubbish

Banned

toshapetriji

iphones are rubbish



^ lol this.

*katie*

Not everyone is wrong, my answer is on past experience, I had a white 3gs … Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!



Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.

dxx

Thing is though, when you get a load of conflicting answers, it's … Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.



I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack
There is many useless & pointless threads on here, hukd wouldn't be the same without them!

Banned

*katie*

I agree, but the thread was there neither less so they obviously wanted … I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack There is many useless & pointless threads on here, hukd wouldn't be the same without them!



Katie is this dxx fellow bullying you?
Would you like me to keyboard warrior him?

vibeone

Katie is this dxx fellow bullying you?Would you like me to keyboard … Katie is this dxx fellow bullying you?Would you like me to keyboard warrior him?



lol no way, I think were both trying to prove a point

Genius bar is your only real chance but it all depends who you get - they *shouldn't* replace it but you might be lucky.

If you try anything untoward vibeone I'll give my mate bigrick a call and then you'll really be in trouble.

Banned

CReilly

If you try anything untoward vibeone I'll give my mate bigrick a call and … If you try anything untoward vibeone I'll give my mate bigrick a call and then you'll really be in trouble.



Just defending the lady brah, no need for bigrick to get involved.

vibeone

Just defending the lady brah, no need for bigrick to get involved.



As well as debt collection BR works a protection racket; you're stepping into his territory. :P
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Without giving away your age, name three things that remind you of when you…4176
    2. I want to talk about the WEATHER no politics no religion19247616
    3. Limited quantities of STRAFE® and SHADOW WARRIOR 2 for sale @ Special Reser…46
    4. Smacking children is to be banned in Scotland3275

    See more discussions