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    iphone 4s replaced for iphone 4

    my daughter smashed her iphone 4s screen last year , it was still in warranty . Apple don't repair screens so they offered a replacement for £125 , ive only just realised that they gave her a iphone 4 . can they do this ?

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    8 Comments

    when did you receive the replacement? as reading your message it would appear a long time ago. and if it were then i dont think there is a lot you can do other than try speaking to them

    They should have details of the serial numbers etc. I would kick off massively in store!
    £125 to downgrade to the previous year's model?!?

    Thank goodness you found out that someone tried to mug you off: maybe they thought you wouldn't notice!!

    It really depends on when it happened and if they have on file the imei and serial numbers of the old and traded new device.

    Speak to someone at Apple about this and see what can be done.

    Original Poster

    ive just checked it was about a year ago, its only because the screen is smashed again so I took it to cw. That's when I found out its a 4 not a 4s .I now realise it's probably too late to do anything .

    Original Poster

    redcastle

    They should have details of the serial numbers etc. I would kick off … They should have details of the serial numbers etc. I would kick off massively in store! £125 to downgrade to the previous year's model?!? Thank goodness you found out that someone tried to mug you off: maybe they thought you wouldn't notice!!

    I still have the box with the details on , but just realised it was 11 mths ago .

    worth going in and having a word. i've never heard of this. they told me when they replaced my phone which by that point had been discontinued that they keep stocks behind of all phones so they can replace them. obviously some stocks may eventually run out, but no way can they downgrade you without at least informing you of this

    the system shouldn't have allowed it without an override
    perhaps call applecare

    Paid £30 for replacement 4 screen.They did it twice as first was faulty. IPhone 5c was £50. Others charged £70 in same town. Not easy to do but see YouTube videos and change it yourself. You probably don't need to as Apple shop should replace yours.
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