iPhone proble, do I take it to Apple or Carphone Warehouse

The sound on my iPhone seems to have gone completely, and it's only about a month old. Where should I bring it back to, the Carphone Warehouse or Apple? I need this sorted today as it's really frustrating!!!

11 Comments

Banned

Apple will prob be best, though they will replace with a refurb I think. So if you want a new one, CPW, if you want less hassle - apple.

Book a genius appointment with apple, they will probs replace it! : )

Original Poster

Thanks, I didn't even know about Apple Geniuses! However I rally don't want a refurb, are they allowed to replace my brand new phone with a refurb?

tessb;8322960

Thanks, I didn't even know about Apple Geniuses! However I rally don't … Thanks, I didn't even know about Apple Geniuses! However I rally don't want a refurb, are they allowed to replace my brand new phone with a refurb?



They replaced mine ( the genius guys ) with a new one, when I went, mine was only a month old, so I assume you will get a new one too, otherwise the refurbs are like new anyway :thumbsup:

]http//ww…ar/

You can book here ^

Original Poster

Cheers I'm booked in for Sunday, I hope it will get sorted there and then

tessb;8323049

Cheers I'm booked in for Sunday, I hope it will get sorted there and … Cheers I'm booked in for Sunday, I hope it will get sorted there and then



It will, they are really good - good luck x

I've read on some sites and forums that the refurb. iphones have poor quality screens compared to a brand new one Confusing i know...

Well if the refurb is scratched etc I'm sure you have grounds to request another bearing in mind your phone is a month old. Its not like its in the last month of its warranty... Like for like would be sensible...

Ask for a new, don't accept a refurb.

Original Poster

I called into carphone warehouse today on the way past, but they said as my phone is 30 days old there is nothing they can do other than send it off to O2 for a repair, so I'm glad I made the appointment with the genius.

Original Poster

Took it to Apple and it was replaced with a brand new one, no worries
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