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    Ipod Touch 16gb HELP

    Help needed.

    I brought a ipod touch off ebay due to having cash in paypal.

    I recieved it and its stuck in some sort of restore mode. It doesnt restore when you plug it into the pc.

    I dont have a reciept so i cant take it back for a exchange. I am stuck with what to do,

    Can anyone help please..


    Thanks, Karrina

    7 Comments

    is there a sereal number somewhere? on the packaging or something like that?

    Original Poster

    There is, I have spoken to apple who tell me that i need to take the reciept with an exchange number to the shop i got it from and they would replace it, but i dont have any reciept. Has anyone elses done this??

    follow this guide.

    (i) Please telephone us on 0845 600 1683 between 09:00 and 18.00 Monday … (i) Please telephone us on 0845 600 1683 between 09:00 and 18.00 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.(ii) Apple will subsequently arrange for the Product(s) to be collected by Apple´s nominated carrier. You will be contacted in advance to arrange for a suitable collection time and collection place. The transportation charges set out in paragraph D below will apply save for returns carried out pursuant to paragraph 7.2A.(iii) Before returning any Product(s) to Apple please check that you have:1. Received a RMA number from Apple (issued on request).2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.3. Used all packaging that was originally supplied.4. Ensure the following returns address and the RMA number are clearly displayed:FAO RO Dept.Apple UKDCC/O Walsh Western UK LtdLogix ParkWatling Street (A5)HinckleyLeicestershireLE10 3HZRMA number (please insert number provided to you)5. Sealed the packaging securely.(iv) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.(v) Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs B and C D.

    Original Poster

    Thanks

    Buy a new iPod of the same kind.
    Take your old one back and say it doesn't work using your receipt from the first iPod.
    Claim a refund.
    Simple.

    n1ck09

    Buy a new iPod of the same kind.Take your old one back and say it doesn't … Buy a new iPod of the same kind.Take your old one back and say it doesn't work using your receipt from the first iPod.Claim a refund.Simple.



    Wouldn't Work. Serial Numbers are printed on the receipts

    to the OP - I was told that by Apple's Trafford Store on the phone, I turned up anyway asked to speak to a manager and told them it was a gift and I was not about to ask for the receipt, he exchanged it on the spot (was an ipod classic)

    take a picture of what it shows on the screen?
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