is eBuyer reliable and trustworthy?

they're a long, well established store, so you can totally trust the stuff you get from them.
it will be what it says on the tin, as it were.

problem is, they have the worst CS I've ever had the misfortune to experience.
truly awful.
so you'll be fine, so long as nothing goes wrong and you don't have to deal with CS.

niceguyrichy

they're a long, well established store, so you can totally trust the … they're a long, well established store, so you can totally trust the stuff you get from them. it will be what it says on the tin, as it were. problem is, they have the worst CS I've ever had the misfortune to experience. truly awful. so you'll be fine, so long as nothing goes wrong and you don't have to deal with CS. Read lessRead more

Thank you very much for that.

Used ebuyer for many years, never had any issues with them but I've never needed to use their customer service. From the postings people make on here about deals from the company and the subsequent descent into chaos about the customer service experience many times its something to be aware of.

However, remember you can always circumvent that problem by dealing with the manufacturer directly which for a lot of IT stuff isn't a big issue.

Like most places, they are great until you have a problem.

should be fine. i bought a few stuff from them without any problem.

Bought loads from there, that and ccl online for me

Customer service is great, I use them almost daily and have had to deal with their customer service, although that is within the first 30 days, simple return for a full refund. No idea how good they are outside of the 30 days though.

thanks everyone!!

used ebuyer dot com many times. Not the cheapest so I get many things elsewhere.
Never had to use their customer support so cant comment

NEtech

Customer service is great, I use them almost daily and have had to deal … Customer service is great, I use them almost daily and have had to deal with their customer service, although that is within the first 30 days, simple return for a full refund. No idea how good they are outside of the 30 days though.Read lessRead more

Thank you! Do you know if it is free to return ?

kthehe

Thank you! Do you know if it is free to return ?

Yup, if the item is faulty, you just choose a day you want the courier to collect and then print off the label and attach to package.

NEtech

Yup, if the item is faulty, you just choose a day you want the courier … Yup, if the item is faulty, you just choose a day you want the courier to collect and then print off the label and attach to package.Read lessRead more

Great, thank you

NEtech

Yup, if the item is faulty, you just choose a day you want the courier … Yup, if the item is faulty, you just choose a day you want the courier to collect and then print off the label and attach to package.Read lessRead more

Great, thank you

yes.
i have used them on numerous occasions.

Never had a problem and used them a few times now

They are fine - until you have a problem. I haven't shopped with them for a few years after I suspected their staff all piled in on me on their online forum (and I had a polite but legitimate complaint).

There was also the RMAs scandal a few years ago where staff members allegedly got bonuses for rejecting RMAs and had a league table on their noticeboard. Not sure what the current situation is.

theregister.co.uk/201…ed/

louiselouise

They are fine - until you have a problem. I haven't shopped with them for … They are fine - until you have a problem. I haven't shopped with them for a few years after I suspected their staff all piled in on me on their online forum (and I had a polite but legitimate complaint).There was also the RMAs scandal a few years ago where staff members allegedly got bonuses for rejecting RMAs and had a league table on their noticeboard. Not sure what the current situation is.http://www.theregister.co.uk/2013/12/24/ebuyer_rates_staff_on_returns_rejected/Read lessRead more

That was a long time ago, they have moved on since then and I am sure they learned their lesson....probably the hard way. Think they underestimated the power of Social Media.

But to OP, I would have no problem at all ordering the phone if I were in your position.

Depends whether you think two years is a long time or not - they are the only online retailer I refuse to shop with.

why yes, yes they are.

Terrible customer service, I hope nothing goes wrong with your purchase process or the item.

Ebuyer dont want sort the issue. My monitor went down after 3 monthS, seller are no interested to sort it out, now is over 1.5 months, over 20 emails send to seller and I am waiting for refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICE

D_X21/05/2020 09:56

Ebuyer dont want sort the issue. My monitor went down after 3 monthS, …Ebuyer dont want sort the issue. My monitor went down after 3 monthS, seller are no interested to sort it out, now is over 1.5 months, over 20 emails send to seller and I am waiting for refund, still. I NEVER EXPERIENCE IN MY WHOLE LIFE SO UNPROFESSIONAL AND TERRIBLE SERVICERead lessRead more

For such a high turnover of orders, a couple of negs over 5 years since original OP seems plausible.

Ebuyer is a terrible company. One of the worst. It's a "pay and pray" retailer. Pray that Yodel manages to deliver what you've ordered, and pray you don't have to return it if they do. Ebuyer rewards its staff on how many returns they reject, which has been in the press. If you have to go via PayPal to get a refund they close your Ebuyer account completely, which is symptomatic of how they are as a company. They close your account because they believe you'll be putting through more - in their eyes fraudulent - claims. They treat every customer as if they're a scam artist. I'm sure Ebuyer has been scammed by people in the past, but to treat EVERY customer as if they're out to scam them is unforgivable.

Also you might have noticed that Ebuyer deals don't appear on Hot UK Deals anymore. Obviously they've been caught scamming HUKD's system themselves.