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    is extended warranty really worth it for laptops?

    Lastnight my laptop went poooffff,no warning the screen just went blank and now the power light comes on but not the screen,can hear the fans start up but other than that it seems to be dead,on pulling out the reciept it is 4 weeks out of warranty arghhhhh



    Is it worth getting extended warranty when purchasing a new laptop? or are there lots of clauses that deem it a waste of money?

    Going to have to hunt for a new one only im umming and rrr'ing if i should buy extended warranty with it too

    24 Comments

    What manufacturer, where did you buy from, did you pay by credit card?

    Original Poster

    it was a cheap emachine from tescos and paid by cc

    just go to tescos and say its broken. dont take any rubbish from them.

    Does it sound like it's actually booting up?
    Sometimes the screen dip switch can get stuck.

    Original Poster

    deathtrap3000;8458047

    just go to tescos and say its broken. dont take any rubbish from them.

    lol but its out of its 12 months guarentee :x

    Original Poster

    KrispiiDuck;8458050

    Does it sound like it's actually booting up? Sometimes the screen dip … Does it sound like it's actually booting up? Sometimes the screen dip switch can get stuck.

    no no other lights come on and it just sounds like the initial fan fires up then stops,it doesnt do anything else,no wireless light or anything come on it doesnt even make the "beep" when you plug it into the mains charger either anymore

    I don't really know a lot about laptops and my vaio a year or so ago did the exact same thing, if you find out what it was could you (or anyone else) let me know what it is thats wrong with it.

    I never had it looked at i just bought a new 1.

    Do you have home and contents insurance? the extended warranty could cost just as much as your excess would and its not forced to break so the warranty is usually redundant.

    Original Poster

    thats what i thought,my next laptop will probably be a cheapy deal and i guess asking too much expecting it to last longer than 12 months :oops:

    Mardyass;8458056

    lol but its out of its 12 months guarentee :x



    that doesnt mean they wont be able to deal with it. certain laws and all that...

    Mardyass;8458056

    lol but its out of its 12 months guarentee :x



    You could try the Sale Of Goods Act, it's a bit hit and miss but you might come up trumps... alternatively you might be able to make a claim against the credit card company (not sure of the terminology here) as it's 'not fit for purpose'

    Worth a try...

    Original Poster

    ivegotalobon;8458081

    I don't really know a lot about laptops and my vaio a year or so ago did … I don't really know a lot about laptops and my vaio a year or so ago did the exact same thing, if you find out what it was could you (or anyone else) let me know what it is thats wrong with it.I never had it looked at i just bought a new 1.Do you have home and contents insurance? the extended warranty could cost just as much as your excess would and its not forced to break so the warranty is usually redundant.

    the mind boggles as to what happened to the laptop,fine one minute knackered the next! its not worth getting it looked at as cost wise its probably in my best interest to buy another

    Original Poster

    Flodd;8458104

    You could try the Sale Of Goods Act, it's a bit hit and miss but you … You could try the Sale Of Goods Act, it's a bit hit and miss but you might come up trumps... alternatively you might be able to make a claim against the credit card company (not sure of the terminology here) and it's 'not fit for purpose'Worth a try...

    ive been thru the not fit for purpose with a motorbike funded by a cc,took 5 months to sort out and was a big hassle and i dont know if they would entertain it as its out of warranty now

    Mardyass;8458129

    ive been thru the not fit for purpose with a motorbike funded by a … ive been thru the not fit for purpose with a motorbike funded by a cc,took 5 months to sort out and was a big hassle and i dont know if they would entertain it as its out of warranty now



    Yeah I know... (and I knew you knew that as well, if that makes sense) just thought as it's a major retailer it might be worth a punt... :thumbsup:

    Original Poster

    hmmmmm it may be worth a try i guess

    I would firstly speak to emachines first: emachines.co.uk/em/…427 and explain it is just out of warranty.
    If no joy, then approach Tesco with Sale of Goods Act etc. Goods must be durable & last a reasonable time. The guarantee is in addition to your statutory rights: direct.gov.uk/en/…935
    If Tesco come to a dead end, then approach your credit card company quoting section 75 of the Consumer Credit Act: financial-ombudsman.org.uk/pub…htm

    If you still get no joy, let me know and I'll send the boys round...

    Flodd;8458147

    Yeah I know... (and I knew you knew that as well, if that makes sense) … Yeah I know... (and I knew you knew that as well, if that makes sense) just thought as it's a major retailer it might be worth a punt... :thumbsup:



    definatley worth a go. i had a similar issue on a LCD tv from argos a couple of years back. rang customer services who first tried it on with their "it's out of the manufacturers warranty and you didnt buy an extended warranty" line.

    I mentioned the not fit for purpose sales of goods act splurge and they asked me to get an independent fault diagnostics done on it and if it turns out that is was a problem that i didnt cause they would replace it. Report came back that it was a parts failure and they refunded me the full amount which i paid for it.

    Its worth a shot!!!

    This is what you need to do

    1. Go to tesco, and say its 4 weeks out of warranty, but it has gone wrong. See what they say, they may offer you something you never know.

    2. If tesco say nothing they can do, say that you will be going to your local computer shop, and get a quote and see what has gone wrong and why, advise tesco that if the computer is at fault, under the SOGA you are entitled to a repair, replacement or refund, only if you can prove that its faulty workmanship/parts. But advise tesco that you will charge for this quote if the laptop is found to be faulty.

    3. Still no luck with tesco, write the same in a letter to head office, they cant say no basically.

    It is TESCO's responsibility, these things are expected to last more than a year, you may have a little fun getting it sorted, but they will do. Explain that you will forward this to trading standards and take a SOGA printout if you can find one.

    Oh and another thing, the returns staff hear the old 'not fit for purpose' comment all the time. It is rarely said in the right context so dont say it!! - The computer IS fit for purpose, but it is faulty. - There is a clause in the SOGA that states it should work for a reasonable amount of time.

    To answer the original question, yes it is worth it, however Ive never had a laptop fail on me. Had a sony, mac,toshiba,dell.

    Original Poster

    Thanks to you all for the help and advice,will get it down to tescos and see where we can go from there,ive got nothing to lose now lol

    Banned

    my sister had one of them cheap machines, luckily she took extended warranty out, it spends more time at the repair place then in her hands, funnily emachines dont sell extended warrantys, wonder why that is, maybe because it would cost them an arm and a leg

    sassie;8458443

    my sister had one of them cheap machines, luckily she took extended … my sister had one of them cheap machines, luckily she took extended warranty out, it spends more time at the repair place then in her hands, funnily emachines dont sell extended warrantys, wonder why that is, maybe because it would cost them an arm and a leg



    Guess it's the same with any company - my emachines desktop lasted over 5 years before it (literally) blew up...

    have you tried removing the battery and booting it up with the charger?...if it boots up without the battery it means your battery is gone...if it doesn't boot up it could be your powerjack that's gone (which can be replaced by a laptop repair person for under £40) but if your motherboard is 'fried' then get a new laptop...or maybe your charger is gone?? try it with different charger but make sure you use the correct voltage before you connect it

    Banned

    but yes to answer the op, they are worth it when something goes wrong, daughters cost me £112 for 3 years and thank god something went wrong with it on the last day of the 12 months warranty, when i phoned them to sort the problem they offered me another 3 years for £112, and has already had them back out to it, because the lid seperated, so she got a nice new lid now, and another 2 and a half years cover should anything else happen
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