Is TalkTalk Broadband any good?

29
Found 9th Jan 2011
Hi, well basically our Broadband contract is up with BT in a couple of months. I have rung TalkTalk and they are stating that we can get 10MB broadband, more than the 6/7 from BT.

Is this too good to be true or should I consider them? Are they reliable and what not?

Thanks

29 Comments

No useless company

bargainhunter2009

No useless company



This.

If you sign up to a long contract and it's very bad with no cs. You're stuck. Choose very carefully.

Asking about most companies will give theirs has been fantastic others a nightmare, try and find someone who is happy with TT near where you live and connected to the same exchange/dslam

no just no

nope.

avoid

crap crap

Bad choice

I started with them in October, was with BT at the time.broadband has been better with TalkTalk than BT.
At least my xbox picks up my router from downstairs with Talktalk and demo's download quick.

Had no problems with Talk Talk

Banned

dont touch anything to do with talk talk , pipex, opal as they are dog poo.. I have been cut off since 30th Dec for no reason .. and they have let me with not even able to make emergency calls .. Ofcom are investigating .. try plus net .. uk company with a Uk call centre

We have had nothing but trouble with Talktalk. We regularly have no dialling tone (and therefore no internet either). When we do have internet, the speed is 1-2mb and nothing like the 8mb they promise.
They also offer their service based on phone calls, with 'free' internet thrown in, so when I have tried to complain about the service, their answer is always that I have no right to complain about something that I am getting for nothing.
Ridiculous company - I can't wait until my contract is up in 2 months and 8 days (not that I'm counting).

What u need to remember is that Talk Talk are still using the same line as BT. Some areas have fibre feeds but most areas still use copper. You wont get a quicker speed with Talk Talk than with BT as they both use Openreach lines. That said, Talk Talk are starting to install all their own equipment in exchanges so it may help a little, but basically its all to do with how far you are from the exchange and the quality of line you have. I work with Openreach so know a fair bit about it.

Also I will add that these companies look at your postcode (first part of it) and when they see there is a potential for bband on that postcode they tell you its possible. We have had people get broadband that are more than 10 miles from the exchange but its too far and they cant get the signal even though they were promised it. Frustrating I know, but these folk will be on commission for their sales so wont be caring in the slightest. Put it this way, you wouldnt get 10mbps on a line inside the exchange. It leaves the adsl equipment at 10mbps so as soon as it travels any distance it drops in speed.

Go here: samknows.com/bro…rch

Check your exchange for which providers are LLU enabled and then go with one of those (still avoiding talktalk/tiscali/etc). If you only have talktalk/tiscali enabled you might want to look at other providers like xilo or vivacity or something.

Been with them for a year now. Never had any issues and get twice what BT could give me speed wise. As someone said above check samknows.

talktalk are okay would of said great but my internet keeps cutting out, but dont think talktalk are to blame because its to do with the internal wiring anyway there cs is very helpful after waiting like 8-15 minutes

just dont do it will be ok for first few weeks then will go downhill and the CS is as bad as three

get with O2

No.

No problems at all with talktalk, just remember the people who post reviews will most likely be the ones with the bad experience unfortunately.

That being said I get 8MB down here (BT state 3-4 mb tops on my line)

Been with them for years and never had any problems with my phone or broadband

Try ringing customer technical helpline see how quickly they answer and how helpful they are.

hamsterpig

I started with them in October, was with BT at the time.broadband has … I started with them in October, was with BT at the time.broadband has been better with TalkTalk than BT.At least my xbox picks up my router from downstairs with Talktalk and demo's download quick.



There could be a million reasons for this, maybe you moved your router. Or even if the talk talk router is better says nothing about their quality of service.

daveymac52

Also I will add that these companies look at your postcode (first part of … Also I will add that these companies look at your postcode (first part of it) and when they see there is a potential for bband on that postcode they tell you its possible. We have had people get broadband that are more than 10 miles from the exchange but its too far and they cant get the signal even though they were promised it. Frustrating I know, but these folk will be on commission for their sales so wont be caring in the slightest. Put it this way, you wouldnt get 10mbps on a line inside the exchange. It leaves the adsl equipment at 10mbps so as soon as it travels any distance it drops in speed.



Not if it is an LLU line with ADSL2+. Also on bt resold products you are actually limited to 7.2 as it is the highest IP profile they have for ADSL max.

And it's the whole postcode not just the first part of it. In urban areas this is usually fine as postcode areas are small but in the country a single postcode can cover a quite large area.

Edited by: "jamesdew" 10th Jan 2011

daveymac52

What u need to remember is that Talk Talk are still using the same line … What u need to remember is that Talk Talk are still using the same line as BT. Some areas have fibre feeds but most areas still use copper. You wont get a quicker speed with Talk Talk than with BT as they both use Openreach lines. That said, Talk Talk are starting to install all their own equipment in exchanges so it may help a little, but basically its all to do with how far you are from the exchange and the quality of line you have. I work with Openreach so know a fair bit about it.



Talk talk are using ADSL2+ in some exchanges, this will help a lot, not just a bit. BT still have not deployed ADSL 2+.
However thats only if you have a talk talk LLU exchange and if it has ADSL2+

bossyboots

Been with them for years and never had any problems with my phone or … Been with them for years and never had any problems with my phone or broadband


+1

jamesdew

Talk talk are using ADSL2+ in some exchanges, this will help a lot, not … Talk talk are using ADSL2+ in some exchanges, this will help a lot, not just a bit. BT still have not deployed ADSL 2+.However thats only if you have a talk talk LLU exchange and if it has ADSL2+



Adsl 2+ will not be magic if you have a rubbish line adsl2+ can hinder as the attenuation will shoot up especially true for longer line lengths poor quality lines and makes it worse. Adsl2+ can stabilise a line but it's not a miracle worker and can sometimes make things worse.

Edited by: "dontasciime" 10th Jan 2011

jamesdew

There could be a million reasons for this, maybe you moved your router. … There could be a million reasons for this, maybe you moved your router. Or even if the talk talk router is better says nothing about their quality of service.



Nope Router is in same place.
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