Is there any way to get a receipt for something purchased from John Lewis more than 3 months ago?

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Posted 28th Apr 2016
Bought a Surface 3 from someone on Gumtree. They bought it from John Lewis (2 year warranty, good news), but don't have the receipt. They do have the bank statement with the date on which it was purchased...however, John Lewis don't seem to be able to search for receipts older than 3 months on their instore machines.

Has any one had any experience of getting receipts older than 3 months from JL?
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