Is this true? P4u said cant port old number to 02

Banned
Hi,

I have bought an 02 phone from Phones4u and the lady I spoke to said you cant port your old number over to your new 02 contract as 02 do not let you do this and you have to keep your new number she said it is also Vodafone who will not let you bring your old number through.

I rang O2 and the lady there said I can bring my number as long as I let them have the PAC code within 30 days so I am now confused.

Do you think it is only phones bought from P4u that you cant port?

Will it affect my cashback with P4U if I port?


Thanks,

8 Comments

as far as i am aware you can only port from one network to a different network, eg three to orange. to move you just ask for the pac code from your old network and give it to your new one. simple.

I've just taken my number with me, I switched on Monday from an 02 contract over to an o2 PAYG

I had no problems doing this at all apart from being without my phone for a few hours while it was being switched over.

Do not beleive anything, I said ANYTHING that P4U tell you. It is generally a load of codswallop!!!!

You can't port from an existing contract to a new contract on the same network, this is classed as an upgrade and generally there is less money for the network on upgrades. The better deals are meant to be to entice new customers, not for existing customers irritatingly.

You can port out to pay as you go and then port back to a new contract later but I'm not sure exactly on what the minimum times are for this.

John

Original Poster Banned

Thanks for your help.

I am not porting from the same network, I would like to take my old Vodafone number onto my new O2 contract.

So should that be okay?

Wil it affect my cashback?

So I just don't understand why the lady at P4U said it is only O2 and Vodafone who do not let you bring your old number and you have to use the new number given.


Thanks again,

Banned

Johnmcl7;2780538

You can't port from an existing contract to a new contract on the same … You can't port from an existing contract to a new contract on the same network, this is classed as an upgrade and generally there is less money for the network on upgrades. The better deals are meant to be to entice new customers, not for existing customers irritatingly.You can port out to pay as you go and then port back to a new contract later but I'm not sure exactly on what the minimum times are for this.John



Sorry John, but thats not entirely true.

The contract my wife is on with O2 expires in 2 weeks. Ive been given my PAC. In order for me to take up my simplicity tariff with a staff discount and do it in store, the only way I can do so is with a PAC. Even though its to the same provider. It may be because this particular tariff was called "best of business" and simplicity is a personal account. They need to change billing systems and this may well be the only way they can do so.

However, in general terms, what you say is accurate that a PAC is only to a different provider and its well worth porting out to a PAYG sim and back again to get a better deal. Ive done it myself a couple of times. (Within a week of leaving.)

Just posting really to correct the "you can't port from an existing contract to a new contract on the same network" 'cos there are circumstances when you can. Generally speaking though, its true what you say.

Banned

hotuk;2781030

Thanks for your help.I am not porting from the same network, I would like … Thanks for your help.I am not porting from the same network, I would like to take my old Vodafone number onto my new O2 contract.So should that be okay?Wil it affect my cashback?So I just don't understand why the lady at P4U said it is only O2 and Vodafone who do not let you bring your old number and you have to use the new number given.



Its absolute nonsense what she says. You most definately can port from and to O2 and Vodafone. They would be breaking the law if they refused.

Dunno about the cashback question, but presume providing you have completed the full term and have the bills, leaving after is irrelivant.

it's written in law, you can port your number to any other UK network.

"Number portability is a regulated facility which enables subscribers of publicly available telephone services (including mobile services) to change their service provider whilst keeping their existing telephone number. Its purpose is to foster consumer choice and effective competition by enabling subscribers to switch between providers without the costs and inconvenience of changing telephone number.

Law and regulations
European Union
Member States are required to ensure the provision of number portability to subscribers pursuant to Article 30 of the Universal Services Directive (2002/22/EU).

United Kingdom
Powers to enable Ofcom to set conditions requiring communications providers to provide number portability are set out in section 58 of the Communications Act 2003 (the "Act")"

OFCOM can remove the licence of any provider refusing to port a number

ofcom.org.uk
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