Groups

    Is your home insured with LV... you might want to read this

    msn.com/en-…ntp

    A car crashed through a Liverpool family’s front window, leaving a gaping hole in their home - but they say they were told by the insurance company say it’s “not an emergency”.


    But despite the accident leaving a giant hole in the house, the family say insurers LV told them they couldn’t send anyone out to help until Monday, leaving them to deal with the problem overnight.


    He said: “We’ve been on the phone to LV insurance since 9am Sunday - they say it’s not an emergency.


    “They kept telling us it’s not a home emergency, it’s a building problem and they don’t work weekends.”

    13 Comments

    LV is fine, had car fixed by them.

    same with most insurance companies. home emergency usually covers for leaks and will send out a plumber. what they have is more severe and builders will need to attend with acro props to hold up the ceiling and walls and board up the hole. I've worked in both industries and 99% of builders don't work weekends.

    A cars drives into your house. I think what to do next is common sense.
    It's not structurally sound. So get out, get as many valuables and items of sentimental value you can.

    Higher a security company for the night. Get a hotel and bill it back to your insurers.

    Original Poster

    prash_2k

    A cars drives into your house. I think what to do next is common sense. … A cars drives into your house. I think what to do next is common sense. It's not structurally sound. So get out, get as many valuables and items of sentimental value you can. Higher a security company for the night. Get a hotel and bill it back to your insurers.



    This was sort of my point, I didn't expect repairs to be made at a weekend or even for someone to make it structurally sound but I would have expect the site to be made secure and accommodation to be offered. If a door or window was forced/smashed it would be made secure till repaired so how is this any different ?

    Chanser

    LV is fine, had car fixed by them.



    Your isolated anecdote definitely proves LV is "fine". LoL.

    Chanser

    LV is fine, had car fixed by them.



    Did you crash it into a house

    A car crashed through a Liverpool family’s front window, leaving a g … A car crashed through a Liverpool family’s front window, leaving a gaping hole in their home - but they say they were told by the insurance company say it’s “not an emergency”.

    But despite the accident leaving a giant hole in the house, the family … But despite the accident leaving a giant hole in the house, the family say insurers LV told them they couldn’t send anyone out to help until Monday, leaving them to deal with the problem overnight.

    He said: “We’ve been on the phone to LV insurance since 9am Sunday - the … He said: “We’ve been on the phone to LV insurance since 9am Sunday - they say it’s not an emergency.

    “They kept telling us it’s not a home emergency, it’s a building problem … “They kept telling us it’s not a home emergency, it’s a building problem and they don’t work weekends.”

    could you post the LV= emergency terms here so that we could study them please?

    I would have expected the property to be made secure as well, so what happens if you get burgled. Are they going to pay out for it,as the property is not secure. I'm sure a builder/carpenter could have been sent to do make it secure it's all down to them trying to spend as little as possible.Thanks for sharing.

    they where offered a hotel but didnt want to leave the house empty and unsecure. When someone did finally turn up to fix the problem he took one look and said too serious and went. The householder eventually took some fences down and covered the whole and stayed there. I would have done what prash said and billed LV but saying that it needs to be ok'd by them first (I would imagine). Its only around the corner from me, still trying to work out how the driver did it.

    LV is a very good insurance company, this is an isolated incident.

    Cheers for the troll.

    Original Poster

    Chiptivo

    LV is a very good insurance company, this is an isolated incident. Cheers … LV is a very good insurance company, this is an isolated incident. Cheers for the troll.



    That was a bit uncalled for what exactly makes this or indeed me a troll ?

    Original Poster

    A car crashed through a Liverpool family’s front window, leaving a g … A car crashed through a Liverpool family’s front window, leaving a gaping hole in their home - but they say they were told by the insurance company say it’s “not an emergency”.

    But despite the accident leaving a giant hole in the house, the family … But despite the accident leaving a giant hole in the house, the family say insurers LV told them they couldn’t send anyone out to help until Monday, leaving them to deal with the problem overnight.

    He said: “We’ve been on the phone to LV insurance since 9am Sunday - the … He said: “We’ve been on the phone to LV insurance since 9am Sunday - they say it’s not an emergency.

    “They kept telling us it’s not a home emergency, it’s a building probl … “They kept telling us it’s not a home emergency, it’s a building problem and they don’t work weekends.”



    Is your interwebs broken or something ?

    dozstanford

    That was a bit uncalled for what exactly makes this or indeed me a troll ?



    Because it's a non incident, nothing important.
    Check the T&C's, they are just following instruction. It would be more likely the Car Insurance Company who should deal with this, not the house buildings to be fair to LV.
    Edited by: "Chiptivo" 23rd Jan
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. How dangerous is Donald trump?31155
      2. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7764313
      3. Report online material promoting terrorism or extremism34
      4. What do these 2 men have in common1624

      See more discussions