everyone, I bought an iPhone SE back in October from Ebay for my
daughter. although it was stated the purchase has 3 months warranty and
30 days Ebay guarantee; the rare camera stopped working in February. I
get back in touch with the seller and no reply. when I asked Ebay for
advice they refer me to PayPal stating that I am covered for 6 months.
now PayPal closed my dispute and closed the case. in the mean time the
seller got back to me and offer to repair it; I agreed and asked for the
seller to let me know where I could send the phone, since then no
communication despite numerous emails.
I went back to Ebay and they
again suggest to get in contact with PayPal. the person on the phone
from PayPal suggests to complain about the closed dispute than opening a
new dispute, which I did the same day got an email confirming receipt
of my complaint.
two weeks after I phoned PayPal to chase the case
and I was advised it will take 30 days. today I phoned back to PayPal
and I was told the 30 days advice was wrong and once a dispute is closed
there is no way to be re-open. I was so angry and phoned Ebay their
advice was to go back to PayPal the guy from Ebay said
they(PayPal) can't close the dispute as the case isn't resolved. back to
PayPal the same thing again and again.
any recommendation as to
where to go or what to do? it's been so draining and annoying
experience. sorry for the long post I thought I should explain
thanks in advance