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    It pays to complain...... virgin

    After my rather expensive day,what with the car failing its mot and the council tax bill due I logged into my emails to find my virgin ebill.

    I'm meant to be on the 2 for £20 offer,but it doesn't work out that way as theyre charging me £5 to pay each bill! its because a few years back i was signed up for dd with them and one month they took the dd out of my account 3 times,i had to foot the bank charge that followed and I never did get a refund out of them so seeing the £5 payment charge made me see red!!

    I rung them and got a rather snotty woman who said either pay by dd or pay the £5 charge so asked to be put through to the cancellation dept.

    Spoke to a very nice lady and boy did I moan lol
    told her that 2 for £20 wasnt working out,my call charges were high and I had been a customer for 12 years.

    Sooooo I told her I wanted to jack both the services in and go with another isp as there were some good offers about such as a free wireless router,free laptops,cheaper bb for a number of months etc etc

    She decided to send me a free netgear wireless router and changed my tariff so that I pay £20.49 a month that includes the £5 payment charge and for that i get my bb and my phone line with free local and national calls

    wahhheyyyyyyyyy I'm very happy with the result after my crappy day lol

    15 Comments

    Yup, it pays to bitch and moan, but remember: It's the company trying to screw you, not the person on the other end, so be pleasant and polite. Keep the person on the other end on your side and you can go a long way.

    Original Poster

    very true,after my day i decided to moan at virgin and give hubby a break lol

    wow-well done :w00t:

    Banned

    Fluffykins;2325634

    Yup, it pays to bitch and moan, but remember: It's the company trying to … Yup, it pays to bitch and moan, but remember: It's the company trying to screw you, not the person on the other end, so be pleasant and polite. Keep the person on the other end on your side and you can go a long way.



    companies are not trying to screw anyone wtf are you talking about, they are selling a service or a product for a price

    darn hippies

    I think the salesperson do sometimes try to screw you as well. Such as my experience with BT...they forced me on a plan I never asked for. And tried to get me to pay £33 each month payment plan on phone calls without my knowledge. And when I tried to change from from the plan I never asked for, they tried to jack me around saying they'll have to submit it to another department to change. Waited awhile and then phone back and was told it wasn't changed and need to wait more time for the other department to change it. And then two more calls later, finally got to someone who said he doesn't know why those people said it they need to submit it to another department since it could be done immediately here.........

    Proximo;2326162

    companies are not trying to screw anyone wtf are you talking about, they … companies are not trying to screw anyone wtf are you talking about, they are selling a service or a product for a pricedarn hippies



    but for an extortionate price
    paying £5 extra a month just so you can view your bill before you pay does seem very unreasonable to me.

    Banned

    pikachu12;2326341

    but for an extortionate pricepaying £5 extra a month just so you can view … but for an extortionate pricepaying £5 extra a month just so you can view your bill before you pay does seem very unreasonable to me.



    who does that?

    Original Poster

    virgin make me pay £5 a month as I refuse to pay by dd and use bank transfer or pay over the counter as they messed up my dd causing me bank charges before

    Banned

    Mardyass;2327103

    virgin make me pay £5 a month as I refuse to pay by dd and use bank … virgin make me pay £5 a month as I refuse to pay by dd and use bank transfer or pay over the counter as they messed up my dd causing me bank charges before



    yeah i know about that, not heard of them making you pay £5 to see your bill before you pay though.

    Original Poster

    there is a charge for a paper bill I think its £1.50 a month

    lol, we are being dictacted on how to pay

    Damnit - misleading title

    Original Poster

    dandoc2;2328281

    Damnit - misleading title

    lmao

    Mardyass;2328509

    lmao



    I didn't get what he meant at first lol :oops:

    midjet666;2328798

    I didn't get what he meant at first lol :oops:



    it was supposed to be funny ahh people dont get my comedy :-(
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