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Item been signed for but not received

Posted 9th May 2014
Hi Folks, just a question.

I've sold something to a chap via gumtree, it was some gate brackets that I had spare worth around £15-20

As he lived miles away I offered to post them at his cost etc.

He agreed and made payment via paypal, his address was a confirmed address and I used Hermes tracked and signed for service.

I've just received an email from him saying that he's not got them, but he says that the tracking page says "delivered", and a signature has been obtained.

I've said that someone in his household must of signed for them but he's saying they haven't

What is the process now if he tries and claim via paypal? do I have any protection.

I've followed all of paypals instruction of sending it tracked and signed for.

I've contacted Hermes who are going to investigate but say a signature has been received.

Anyone had this problem before?
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