itunes help

    My daughter can't get itunes to open, she is running windows 7. She has tried re-installing that and also quicktime, but that hasn't worked.

    Any help gratefully received. Thanks.


    Is your windows 7 64 bit?

    Start >> COntrol Panel >> System & Sec >> System


    Is your windows 7 64 bit?

    I was just about to ask that....there are two version of Itunes (for windows) one that is compatible with 32bit and one with 64bit.

    If you are unsure what version you have, go into the start menu click on contral panel and then system.

    In there it will tell you what version of Windows you are running so you can get the correct itunes setup file (if that is indeed the problem)

    hope you get it fixed :thumbsup:

    Original Poster

    Sorry I dont know, she doesn't live at home. She has been texting all night trying to sort it out, but she is not replying now so think she has given up for the night. I will find out 2moz and let you know. Thanks.

    Original Poster

    Thanks for your help, she does have win7 64bit and is trying to sort the problem out as we speak. But she did try on her old laptop last night and managed to get itunes working on that and so she managed to sync her iphone with that laptop instead.

    Rep left for your help.

    glad she got it sorted
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