Jigsaw24.com - BEWARE - RETURNS POLICY - Read the small print or it could be costly!!!!

4
Found 30th Mar 2009
I have just purchased software from Jigsaw 24 but needed to return it due to the fact that my MAC operating system was too low a spec to run. I made the call back within 20 minutes to cancel my order but it had already been shipped. Efficient you may say - or maybe just a desperation to exercise their ultra expensive penalisation system for making a mistake. To receive a standard piece of software and return it you will be looking at paying in the region of £16. And that is in unopened - immaculate condition! Jigsaw 24 also invoke a discretionary one month of invoice date restocking fee which could amount to anything between 10% and 50% of your purchase (depending on condition of course). I wouldn't like to be the person tearing the wrapper accidently on a £1000 piece of software!
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4 Comments
Maybe they know its your problem, and not theirs !!! ~ That is why they have all these charges.

I never heard of jigsaw24.com , so nice to know what they get up to!!
Illegal under distance selling regulations (as long as you don't open the software)?
Titchimp;4778205

Illegal under distance selling regulations (as long as you don't open the … Illegal under distance selling regulations (as long as you don't open the software)?



Clue's in the email address. He bought as a business, so isn't entitled to consumer protection laws. It's fair enough, I reckon. When a business allows a product to be returned for free, they're effectively buying it from the consumer at full retail price, plus they losing expensive man hours to restocking and dealing with the case. That's not good for the margins, so they've got to do something to claw some money back. It's not really fair that the company should lose money because Tim couldn't be bothered spending two minutes checking system requirements until after he'd placed the order, is it?
dxx;4778401

Clue's in the email address. He bought as a business, so isn't entitled … Clue's in the email address. He bought as a business, so isn't entitled to consumer protection laws. It's fair enough, I reckon. When a business allows a product to be returned for free, they're effectively buying it from the consumer at full retail price, plus they losing expensive man hours to restocking and dealing with the case. That's not good for the margins, so they've got to do something to claw some money back. It's not really fair that the company should lose money because Tim couldn't be bothered spending two minutes checking system requirements until after he'd placed the order, is it?



Doh, didn't see the email. Yeah all good if its a B2B purchase.
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