John Lewis 2 year guarantee - Returns

Has anyone used their John Lewis 2 year guarantee to return something that is defective?

Do they replace the item for a new one or send the defective item away for repair?

Cheers

9 Comments

They will replace right away if it's under 28 days of purchase. When it's over they will send for repair. It usually takes 2-3 weeks.

What's the small print?
We're covering the product to remain in working order for the life of that guarantee – in other words against manufacturing defect causing breakdown. If the product's used in the prescribed way and it breaks down, our duty is to get the appliance back to working order – and if we can't do that, we'll replace it with the same model, or discuss an alternative with you if that's no longer available.

I'd also imagine it depends on how much and what the item is .

Original Poster

Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it

My son's tab broke down twice I think and both times they sent it off for repair.
saying that though I bought a dehumidifier from them it was just over a year old and they refused to send it off for repair and just gave me a refund which i wasn't happy about.
my headphones which were over a year old they just replaced.
so really it depends on the value of the item I think

Original Poster

adhkarzf

My son's tab broke down twice I think and both times they sent it off for … My son's tab broke down twice I think and both times they sent it off for repair. saying that though I bought a dehumidifier from them it was just over a year old and they refused to send it off for repair and just gave me a refund which i wasn't happy about. my headphones which were over a year old they just replaced. so really it depends on the value of the item I think



Cheers for that, i'll see what happens. Looks like they'll probably send it off then

steevieboy4u

Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just … Ok cheers. Its a Samsung Tablet 2014 Edition, about 14 months old. Just won't come on anymore........ Tried everything to sort it and its not having it, so was just concerned about all the personal info thats stored on it


Is it that you dont want them seeing your porn or that you are afraid you've lost it all Always pays to get cloud backup.

Original Poster

rhinopaul

Is it that you dont want them seeing your porn or that you are afraid … Is it that you dont want them seeing your porn or that you are afraid you've lost it all Always pays to get cloud backup.



No point downloading porn nowadays, just stream it

steevieboy4u

No point downloading porn nowadays, just stream it


Not easy when its your own .:D

Original Poster

rhinopaul

Not easy when its your own .:D



​It is very easy, just make sure your Mrs doesn't find out she's starring online though
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