John Lewis - Faulty TV Exchange ?

8 replies
Found 10th Dec 2016
Hi got 3 days ago faulty tv delivered by john lewis
looks like it has some hairline crack ,

do anyone know how looks process of exhnage with them ?


Call them or go back to store. They'll exchange it.

Call them up, I had a replacement a guy came to deliver a new one and took the old one at the same time, there great

Just give them a call and explain the situation. Customet service is great from them.

JL are superb with faulty returns

Original Poster

simply dont want stay without tv , so hoping for straight swap in my place


jl are not good if you have had it over a year

Original Poster

have it 3 days now


jl are not good if you have had it over a year

What part of the OP did you miss?

OP, if you bought it at then go back to them by phone and they will arrange collection/redelivery. If it was in-store, then contact them or go in for a replacement.

JL offer 5 year guarantees on TV's.
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