John Lewis price match

I emailed John Lewis for a price match last week but never noticed that they had emailed back and agreed to refund if I purchased at full price. In the meantime the offer disappeared from the other seller, too, partly because I was waiting on their response. Is there any chance they would still honour the price match or is that just being naive? Thanks.

11 Comments

Maybe, maybe not. Have you contacted them to ask?

Nope wouldn't touch it tried to rob me last week after i done a price match with a tv lucky enough i had taken a screenshot of the price match or i wasn't getting any claim back from them.

Original Poster

ipswich78

Maybe, maybe not. Have you contacted them to ask?


I will do that, I was just wondering whether there is a policy. Thanks, though, you are right that I should ask.
Edited by: "milady" 6th Dec 2016

gojakeyc

Nope wouldn't touch it tried to rob me last week after i done a price … Nope wouldn't touch it tried to rob me last week after i done a price match with a tv lucky enough i had taken a screenshot of the price match or i wasn't getting any claim back from them.


Rob you? Please elaborate.

I believe the price match offer normally has a time limit, would have expected it to be mentioned on the email.

ipswich78

Rob you? Please elaborate.



Ehhh.. Please elaborate how you don't get that?

gojakeyc

Ehhh.. Please elaborate how you don't get that?


It was the poor sentence structure. It doesn't really make much sense.

"poor sentence structure" RIGHTTTT

I don't know if I'm too late with my reply but this is what I got in an email when I requested back in September.

'Thank you for your price match request for the Lenovo MIIX 310 Tablet with Detachable Keyboard, Intel Atom, 2GB RAM, 32GB eMMC, 10.1" Touch Screen, Wi-Fi, Silver.

I have looked into your request and will be happy to match the price of £169.99 for the Lenovo MIIX 310 Tablet with Detachable Keyboard, Intel Atom, 2GB RAM, 32GB eMMC, 10.1" Touch Screen, Wi-Fi, Silver (product code 82722432) seen at Argos.

To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number: CASE-04408746 and your order number.

Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action.

When placing your order, you will be charged full price initially and then refunded once you have confirmed that you are keeping the order. A maximum of 10 items can be ordered.

This price match is valid for one order only and cannot be shared with friends or family. Please also note that the price match above is only valid for orders placed with JohnLewis.com and cannot be used in store. You should place your order within 28 days from today. If you are unable to place your order within 28 days, please submit a new request via our website. '

Original Poster

yorkie

I don't know if I'm too late with my reply but this is what I got in an … I don't know if I'm too late with my reply but this is what I got in an email when I requested back in September.'Thank you for your price match request for the Lenovo MIIX 310 Tablet with Detachable Keyboard, Intel Atom, 2GB RAM, 32GB eMMC, 10.1" Touch Screen, Wi-Fi, Silver.I have looked into your request and will be happy to match the price of £169.99 for the Lenovo MIIX 310 Tablet with Detachable Keyboard, Intel Atom, 2GB RAM, 32GB eMMC, 10.1" Touch Screen, Wi-Fi, Silver (product code 82722432) seen at Argos.To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number: CASE-04408746 and your order number.Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action.When placing your order, you will be charged full price initially and then refunded once you have confirmed that you are keeping the order. A maximum of 10 items can be ordered.This price match is valid for one order only and cannot be shared with friends or family. Please also note that the price match above is only valid for orders placed with JohnLewis.com and cannot be used in store. You should place your order within 28 days from today. If you are unable to place your order within 28 days, please submit a new request via our website. '


Thanks, it just seems unlikely that they would backdate it like that. I will try anyway.

John Lewis give you 28 days from there acceptance of the price match, its irrelevant if the other shop is still selling the item or have raised the price of it in the meantime they will still honour it.
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