Joined Origin Broadband before 12th April 2018? Chance to leave your contract with no penalty

4
Found 29th Apr
If you joined Origin Broadband for broadband or landline telephone before 12th April 2018, their mobile website failed to display the minimum term of the contract. This information was missing from the entire journey from the homepage to the checkout, including the T&Cs.

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The Advertising Standards Authority and Ofcom have ruled that this is material information and must be displayed before consumers can enter into a contract. Because of this, Origin Broadband have already allowed many customers to leave their contract without penalty.

If you want to leave your contract, email complaints@origin-broadband.co.uk explaining the above. If they do not uphold your complaint, refer it to Ombudsman: Communication Services free of charge.
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4 Comments
Is there a particular reason why folks would be wanting to leave, so early into their contract?
kalico1 m ago

Is there a particular reason why folks would be wanting to leave, so early …Is there a particular reason why folks would be wanting to leave, so early into their contract?


There might be a number of reasons, including Origin's unannounced price hikes and Origin recently changing provider to Talk Talk (which has resulted in huge downtime for their entire network).
Look at ISP review,

the company is a joke, their tech support is full of apprenticies without the proper qualifications. Sinking ship.
pg211412 m ago

There might be a number of reasons, including Origin's unannounced price …There might be a number of reasons, including Origin's unannounced price hikes and Origin recently changing provider to Talk Talk (which has resulted in huge downtime for their entire network).


i would of thought the above reasons would of led you eligible to leave in contract without penalty anyway.
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