Just a warning to those who have used their credit/debit cards with Pizza Hut

Banned 21 replies
Found 16th Jul 2010
I ordered a pizza from Pizza Hut in December and have found out today that a company affiliated with Pizza Hut has been taking £10 out of my account each month from the account details I entered into the Pizza Hut website. The company is called Shopper Discounts and the name SHOPPERDISCOUNTS.C has appeared in the bank statements. I have never heard of this company nor have I visited their website before. I would check your accounts if you have ever ordered from Pizza Hut and used card details.

The number to phone to demand a refund and remove your details from their database is: 0808 234 1539

Hope this is useful to someone.

21 Comments

Good posting.

I have heard of Shopping Discounts before, I think. I think they also operate in association with Trainline and possibly Magazine Group, and they've advertised their services to me by offering me hefty discounts on my next purchase of tickets / whatever, for which I'd have to submit a load of my details, including my credit card info. It only mentioned deep within the small print that there was a £10 monthly fee. I'm not suggesting you gave them your details, mind you. Have you tried asking ShopperDiscounts where they got your info from? They're obliged under the Data Protection Act to grant you all data they hold on you, which could prove interesting. Also, you might want to drop Bitter Wallet a line about this - they've got waaaaaay more web presence than the HUKD Misc section, and can sometimes be pretty helpful with consumer issues.

Hope you get your refund okay.

Original Poster Banned

dxx

Good posting.I have heard of Shopping Discounts before, I think. I think … Good posting.I have heard of Shopping Discounts before, I think. I think they also operate in association with Trainline and possibly Magazine Group, and they've advertised their services to me by offering me hefty discounts on my next purchase of tickets / whatever, for which I'd have to submit a load of my details, including my credit card info. It only mentioned deep within the small print that there was a £10 monthly fee. I'm not suggesting you gave them your details, mind you. Have you tried asking ShopperDiscounts where they got your info from? They're obliged under the Data Protection Act to grant you all data they hold on you, which could prove interesting. Also, you might want to drop Bitter Wallet a line about this - they've got waaaaaay more web presence than the HUKD Misc section, and can sometimes be pretty helpful with consumer issues. Hope you get your refund okay.


The woman on the phone stated that by ordering the pizza in December I opted to sign up for a £10 a month subscription. Like I have said, this is the first time I have heard about this company and I have not visited their website or entered any of my details into their system. I may have used one of the Pizza Hut vouchers posted on HUKD but surely that would not have caused this? She did admit that they have had many similar complaints and apparently they have also been on Watchdog.

Here is the claim form for those who may have been impacted by this:

http://img535.imageshack.us/img535/5104/30322838.png

dcx_badass

You mean you were to lazy to read and claimed the money off, your problem … You mean you were to lazy to read and claimed the money off, your problem completely. Gutted.


Please read my post again.You cannot tell me what I have or have not done. I am telling you that I did not place my details on their website nor did I sign up to their offer. Their representative admitted that this is a regular occurence.

Gutted!!
Always read the small print.

Ordered a fair few times and never had this issue, there is an ad at the end of the order claiming £15 cashback never touched it and never been charged by them.

Original Poster Banned

tinkerbell28

We all know what really happened and it was this OFC op won't admit to … We all know what really happened and it was this OFC op won't admit to it, but it's quite clear to see what the deal is and what you have to do to sign up. Most think ohhhhhhhhhhhh money off and give their details away.It's taken op 7 months to notice 'nuff said.


As I have previously said, you cannot tell me what I have or have not done. I know exactly what I have done and I certainly did not try to claim money or enter any details into their website.

I did not expect such hostility for posting a thread concerning what appears to be a well known scam.

I'm not sure why you feel the need to dictate to others what they have done but feel free to continue if it pleases you.

Banned

Danielj88

Please read my post again.You cannot tell me what I have or have not … Please read my post again.You cannot tell me what I have or have not done. I am telling you that I did not place my details on their website nor did I sign up to their offer. Their representative admitted that this is a regular occurence.



It's regular because people don't read the small print, then get arsey and complain about the company when in fact the customer is the one in the wrong.

If you are adamant you didn't agree to this, then make a complaint to the data protection people

Original Poster Banned

colinsunderland

It's regular because people don't read the small print, then get arsey … It's regular because people don't read the small print, then get arsey and complain about the company when in fact the customer is the one in the wrong.If you are adamant you didn't agree to this, then make a complaint to the data protection people


http://www.pizzahut.co.uk/restaurants/terms--conditions.aspx

I have had a little look and I cannot see the £10 being mentioned here. I have already contacted my bank and filled out the complaint form on the ico.gov website.

Sorry if I have sounded arrogant here. I'm just a little disgusted that money has been taken from my account without my permission.

Thank you Dannie, this is a warning and I will take good heed of it. For all these smarties....tell me who can honestly say they scrutinise every detail of T & C's EVERY time?? I am not suggesting you signed up to anything, but it is a warning to us all when in a hurry to order a pizza! We all need to thank these sorts of posters. Good luck in claiming your money back.

It wouldn't be in the pizza hut terms and conditions as it has nothing to do with pizza hut but the bit that comes up AFTER you order. I always ignore it personally too.

They should outlaw these ridiculous (and sneaky) subscription schemes.

I know you 'should' read T&C's but nobody in their right mind would enter into such a scheme if it was clear as day.

Another company to do something like this is VistaPrint ,but it shouldn't happen if you read the small print . At the end of the on-line buying process you have to check or uncheck the box regarding a discount club . If you miss it ,they add £10 to your credit card every month .I've used VistaPrint 3 times for business cards , perfect free cards they are too but I was aware of the discount club and took notice of every page throughout the buying process and have never had anything added to my credit card .READ THE SMALLPRINT in future .

Banned

What a load of absolute crap.

OP at fault - fact.

lol @ suggestion OP isn't at fault for accepting the terms.... sigh.

This country!

many thanks for info, will need to check mine ordered from pizzahut while ago

What toppings ?

The op is hiding details here, I have ordered from Pizza Hut online well over 20 times without any issues.

Original Poster Banned

pinkleponkle

The op is hiding details here, I have ordered from Pizza Hut online well … The op is hiding details here, I have ordered from Pizza Hut online well over 20 times without any issues.


I am not saying that EVERY Pizza Hut customer has had their details passed on but mine certainly have been.

The purpose of this thread was to inform others about the issue. Success.

Please continue telling me what I have done and how I act and what I will be doing in the future. You certainly seem to know far more about myself and my actions than I do. X)




Op in the wrong

Thread backfire

Danielj88

The purpose of this thread was to inform others about the issue.


When in reality it just informed others that you did a very silly thing, now steer clear of any emails from Nigerian Generals.

Although the OP was more than likely to be at fault he has done a very important thing in highlighting the dangers of not reading the small print. Skip the small print at your own peril kids!

MBeeching

They should outlaw these ridiculous (and sneaky) subscription schemes.I … They should outlaw these ridiculous (and sneaky) subscription schemes.I know you 'should' read T&C's but nobody in their right mind would enter into such a scheme if it was clear as day.



A few years ago my younger brother did one of those things in the back of magazines to get a ringtone texted to you. He didn't read the small print and ended up signing up to a £5 a week subscription that wouldn't stop even when he sent the cease sms. Luckily it was a PAYG so he just chucked the Sim and got a new one.

Funny thing was he didn't even get the song he wanted as they just sent him a copyright free classical music tune.
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