Just been on hold to an 0871 number for over 2 hours and........

28 replies
Found 20th Apr 2008
At first i was 10th in the queue and then when i was down to next in the queue after over 2 hours i actually went back to 14th in the queue. How can they get away with this. It was to our local football club for tickets that they know are sought after and that the game will be a sell out so they conveniently disabled the facility to buy them online. I have emailed both them and our local paper as this is in my eyes is a way to get more money out of the fans. Just wanted to vent my anger.

Where is it that deals with complaints about being on hold with these type numbers

28 Comments

WHAT !!!
after the post for [url]WWW.SAYNOTO0870.COM[/url]

PUT IT IN YOUR FAVOURITES - NOW!!!!!!!!!!

i use it all the time now - friends ring me to ask for 0120 etc numbers

Banned

thats disgusting, did you eventually get through? did you try to find an alternate number through [url]www.saynoto0870.com[/url]

Original Poster

I know all about the saynoto0870 but this number gives another number where there is no answer whatsoever. I have proof on my virgin media bill and am going to do something about it. Its really maddened me.:x

Reminds me of my tiring phone calls to BT ... I feel for you!
Try the link from above, should work out cheaper on your pockets if nothing else!

Original Poster

Sheriff Waffles;1932503

Reminds me of my tiring phone calls to BT ... I feel for you!Try the link … Reminds me of my tiring phone calls to BT ... I feel for you!Try the link from above, should work out cheaper on your pockets if nothing else!



I have always used saynoto0870 for years but there was no alternative for this one.

at least with virgin media they've seen the errors of there ways now all we need to do is get rid of call centres
my pal just told me every time he gets an out of the uk chapie/lass he gets them to come out to a ficticious problem then when they turn up at his house(shed)lol he tells them that the call centre fixed it and he didn't request a call.
that will put up there costs and may put call centres in a bad light

Banned

Who was the "local football team"? Name and shame!!!

marshallka;1932498

I know all about the saynoto0870 but this number gives another number … I know all about the saynoto0870 but this number gives another number where there is no answer whatsoever. I have proof on my virgin media bill and am going to do something about it. Its really maddened me.:x




address your letter to richard b himself - sign your name Sir/Lady so and so - perfectly legal

????????is It Ok To Pretend You Have A Nighthood??????????????????

Banned

Uh oh somebodys gonna have a big phone bill!

raptorcigs;1932576

????????is It Ok To Pretend You Have A Nighthood??????????????????




your not pretending - you just want to be known as sir/lady ;-)

Banned

raptorcigs;1932576

????????is It Ok To Pretend You Have A Nighthood??????????????????



you dont need a knighthood to be known as sir/lady

sassie;1932604

you dont need a knighthood to be known as sir/lady


AHEM THATS SIR RAPTORCIGS PLEASE LOL

raptorcigs;1932628

AHEM THATS SIR RAPTORCIGS PLEASE LOL



and your baby will be Little Lady Purdie - gorgeous

Banned

raptorcigs;1932628

AHEM THATS SIR RAPTORCIGS PLEASE LOL



i actually am entitled to use the title lady, but never have:oops:

The body who governs premium rate numbers is ICSTIS which has recently been renamed, website below where you can complain to them.

phonepayplus.org.uk/

Original Poster

jase.2;1932713

The body who governs premium rate numbers is ICSTIS which has recently … The body who governs premium rate numbers is ICSTIS which has recently been renamed, website below where you can complain to them.http://www.phonepayplus.org.uk/



thanks for this . rep added:)

I suppose they figure that anybody stupid enough to remain waiting for that length of time is fair game.

Bloody hell, that's over £12 for a call, that's out of order that you moved further away in the queue, worth a complaint.

Thats disgusting.....reminds me of the times I used to phone southern water....

Get a complaint in, hopefully you might be able to get some form of compensation?

Original Poster

KDH001;1932965

I suppose they figure that anybody stupid enough to remain waiting for … I suppose they figure that anybody stupid enough to remain waiting for that length of time is fair game.



It was for tickets to a football match that is going to be sold out. We usually order them online but conveniently they have disabled the online ticket facility. Yes we were desperate for holding that long and realise it now but i shall complain and try to get something back. I suppose the thing that grieved me more was the fact that when we were eventually next to be answered in the queue we then went back to 14th. If we were answered and got the tickets i wouldn't have perhaps bothered but for it all to be for nothing in the end then i am mad about it.

So you didn't even get the tickets in the end?

I would be seething!

Original Poster

Money Spinning;1933103

So you didn't even get the tickets in the end?I would be seething!



We are..... I will make them pay. ( a season ticket would be nice.. Dream on ) I have contacted the club and the local paper so far.:x

Which club is it??

Original Poster

monkey.nut;1933254

Which club is it??



Its Stoke City:-D

Original Poster

Just spoken to scfc about this matter and they say that it says on their website that the ticket office is closed on sundays. It gives a long list of how to buy tickets and shows a picture of their Britannia Stadium ticket office and gives office opening hours and then its list how to buy online etc and then it says telephone tickets. It states no opening hours and also it answers and puts you 10th in the queue and then it goes down by sequence. It just goes to show how this is actually rigged to get more money from you. If it is closed then why did it answer and then put me in a queue. I really want something done about this. Any help appreciated.

Banned

change your football team. Your current one isnt worth your time.

marshallka;1933126

We are..... I will make them pay. ( a season ticket would be nice.. Dream … We are..... I will make them pay. ( a season ticket would be nice.. Dream on ) I have contacted the club and the local paper so far.:x



The way you have been treated is disgusting! No wonder you are livid! :w00t:
Let us know if you get any compensation or what ever, you should do!
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