Groups

    Just tried to order 2 blu rays off mymemory

    And each time it said that payment had failed authorisation, yet I've just checked my bank balance, and I have two charges of £19.98!!
    I only wanted to order once! And each time it said it had failed!
    What should I do?
    Also the orders aren't showing up in my account!
    Jack

    12 Comments

    Original Poster

    I've also emailed them!
    Hope I get one set of the blu rays!

    spikeyjacko;7475111

    I've also emailed them!Hope I get one set of the blu rays!



    they are usually pretty good at mymemory so should be able to sort it out for you

    With most companies, as soon as you click confirm payment, the amount is pre-authorised in your account. If the payment fails, it still shows, but usually clears within 72 hours or so. Although you can't spend the money in the mean time, it should come back into your account automatically.

    Original Poster

    Nickjjjjj;7475200

    With most companies, as soon as you click confirm payment, the amount is … With most companies, as soon as you click confirm payment, the amount is pre-authorised in your account. If the payment fails, it still shows, but usually clears within 72 hours or so. Although you can't spend the money in the mean time, it should come back into your account automatically.



    So should I order them on an another card?

    The title should say 4. . . :whistling:

    :lol:

    Original Poster

    Just rang my bank, they said that both transactions were accepted, so one of them needs to be cancelled, and gave me the authorisation codes to give mymemory!

    spikeyjacko;7475672

    Just rang my bank, they said that both transactions were accepted, so one … Just rang my bank, they said that both transactions were accepted, so one of them needs to be cancelled, and gave me the authorisation codes to give mymemory!



    Yeah I've had this happen before, but the money went back automatically. Ermmmm, Yeah, I think you need to sort it out with My Memory

    Original Poster

    Nickjjjjj;7475733

    Yeah I've had this happen before, but the money went back automatically. … Yeah I've had this happen before, but the money went back automatically. Ermmmm, Yeah, I think you need to sort it out with My Memory



    I want one of the orders to go through though

    Original Poster

    Should i just email them to refund both payments, and order again with a different card?

    Original Poster

    bump!!

    Original Poster

    bump

    Original Poster

    bump
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Important info for Ryanair customers1520
      2. Spotify Family Premium share512
      3. What's the most impressive 4k / UHD film you have seen at home?914
      4. Virgin Media Broadband Retention Deals34

      See more discussions