Kasa Care Subscription

28
Posted 5th Jun 2020
The free Kasa Care Subscription is unfortunately coming to an end.

It was great while it lasted but it's going to be £2.99 per camera or £9.99 for up to 10 camera's per month. 😳

Details here!
Community Updates
28 Comments
Yeah i got the same email x3 for my three cameras. Rumours the Kasa Spot cam (the little square one everyone bought two years ago) is exempt though and will have 12hrs free cloud storage. Although i cant confirm this.
Just had same email, only had my camera a few months as well.
I've got 12 and planned a 13th. So that'll be £9.99 + 3 X £2.99. 🙈
Edited by: "AndrewFarrar" 6th Jun
I got this but wasn't sure if it was phishing or real as I have a few Kasa cams?
I went to subscription page through the app, seems to be same URL. Haven't had the cameras 2 years though, just over a year.
4leafclover06/06/2020 10:37

I went to subscription page through the app, seems to be same URL. …I went to subscription page through the app, seems to be same URL. Haven't had the cameras 2 years though, just over a year.


2 years free seems to have gone out of the window
They have been better than some of my others too for the price. I might see what happens and try the free service to see how it goes, but I quite like the snapshot you get with the notifications, as it's usually a cat or bird looking at the camera.
AndrewFarrar06/06/2020 10:48

2 years free seems to have gone out of the window



I believe that it will now be a standard 30 days free of Premium (£9.99 package) on the first time the camera is set up and activated, and then after you will have to choose between the two packages if you continue to have cloud storage after this.

Im hoping that there may be a free level of say, two hours total recording time or 12hrs to check the footage like has been reported in the US.
If not i will be changing all my cameras as i suspect many others will.

Im also looking into into when we purchased them, the t&cs state there will always be a free cloud service even when they eventually bring in the paid subs. If this is true then we might have some recourse as i purchased them based on this fact.
So I guess they are pushing their Tapo range as the free version and making Kasa a fully premium product?
winzzz08/06/2020 10:05

So I guess they are pushing their Tapo range as the free version and …So I guess they are pushing their Tapo range as the free version and making Kasa a fully premium product?


Tapo records to cards in the cameras though and has no cloud storage. Although it can be accessed from anywhere for free, really you are just accessing the memory card on your network.

I think you are correct though regarding making Kasa premium, but they are also two different designs for different uses. I wouldn’t want a memory card in an external camera that someone could just pull out one day and come back and break in the next.
AndrewFarrar06/06/2020 10:48

2 years free seems to have gone out of the window


That's why I bought mine. 3 cameras. Always understood the premium 30 day service would end, but these were always advertised as having a product lifetime free 2 day video service. It's downright dirty of them to renege on the 2 day promise. Can they really get away with this? The fair thing would be to keep the two days to those people who bought the cameras when this was being advertised as a major selling point, and put new people on the paid plan...as long as the 2 day claim is now removed from selling pages. If this is how they behave, I won't be buying any more TP Link products.
ArcadeAssassin08/06/2020 10:23

Tapo records to cards in the cameras though and has no cloud storage. …Tapo records to cards in the cameras though and has no cloud storage. Although it can be accessed from anywhere for free, really you are just accessing the memory card on your network. I think you are correct though regarding making Kasa premium, but they are also two different designs for different uses. I wouldn’t want a memory card in an external camera that someone could just pull out one day and come back and break in the next.


I didn’t know that, but sounds like it could be a decent solution for me. I only use them inside for monitoring the kids rooms so would be good to keep it on my own network instead of the cloud.
So it appears from TPlink’s response to me that the two year ‘free plan’ is indeed the 2 days of cloud storage. You will then have to subscribe to one of the paid plans.

Everyone gets 30days free of the premium plan which, as these plans are now out of beta testing and live, is why we’ve all received emails saying that our plans end in 30days.

What i take from this is that after this 30days, our plans will revert to the free 2 days of cloud storage for whatever is remaining of the two years from when you activated the camera.

For example, i purchased one camera 11 months ago so expect i will have 12 month left of the free plan once the next 30days is over. (2yrs - 11mnths - 30days free premium = 12months left)

Two other cameras i purchased in Nov 2019. I expect these to have 17months roughly left of the free plan.

If after the two years you don’t upgrade. They basically become live cameras only with activation alerts where you would have to connect immediately and record to your phone any suspicious activity. There would be no storage at all of any video unless it was stored manually by the user.

I will wait until this current premium deal is over at the beginning of July and then see what it reverts to and then come back and update.
I've just used the Kasa online chat and they're telling me the free service has no cloud storage at all, and that this means videos will only be available locally for 24 hours to review and download, then new recordings will overwrite them. No maximum number of clips but limit of 1gb before things start being erased regardless of timeframe.

"upon checking it here, the thing is that once the free plan expire, the one that will stop is the storage. so meaning that you can able to see all the history of the camera recording for the daily records, but it will not be stored to the storage since that theres no storage anymore"

"thank you for the patience, upon checking it here I see, that once that the camera reach the 1Gb it will start removing and repalacing the clips"

During the chat, I was directed to the US FAQs and pointed out the information on there about what's included in the free plan isn't on the UK FAQs so they're going to look into adding it.

Definitely not what we signed up for here, it was advertised as 2 days free after the trial ended. Will also be digging out receipts to see what we can do about the miss-selling.

TL:DR free plan means 24 hours/max 1gb local storage only, not 2 days as originally advertised, FAQs to be updated.
Edited by: "Squiggle80" 13th Jun
Squiggle8013/06/2020 20:04

I've just used the Kasa online chat and they're telling me the free …I've just used the Kasa online chat and they're telling me the free service has no cloud storage at all, and that this means videos will only be available locally for 24 hours to review and download, then new recordings will overwrite them. No maximum number of clips but limit of 1gb before things start being erased regardless of timeframe."upon checking it here, the thing is that once the free plan expire, the one that will stop is the storage. so meaning that you can able to see all the history of the camera recording for the daily records, but it will not be stored to the storage since that theres no storage anymore""thank you for the patience, upon checking it here I see, that once that the camera reach the 1Gb it will start removing and repalacing the clips"During the chat, I was directed to the US FAQs and pointed out the information on there about what's included in the free plan isn't on the UK FAQs so they're going to look into adding it. Definitely not what we signed up for here, it was advertised as 2 days free after the trial ended. Will also be digging out receipts to see what we can do about the miss-selling.TL:DR free plan means 24 hours/max 1gb local storage only, not 2 days as originally advertised, FAQs to be updated.


You cant store locally on the cameras though. They have no storage capability. They are purely cloud cameras. The Tapo ones will store to a card but thats not what we have all purchased.

In the US they have the two day option as the only free plan, we dont seem to be getting that here. Just the two paid plans and the free plan being live view only after a notification, no storage.

I too have dug out the receipts and will be trawling the waybackwhen machine to see if i can find a page where it states there will be a free plan available in the uk with storage.

I have found both the chat, email support and the twitter team beyond useless!!
Looks like the FAQs have been updated and as it stands it is currently as we feared.

You only get the free plan for two years from initial setup, meaning Ive got about 11 months left and then i will be left with having live view only cameras with no cloud storage at all or paying for a plan. Which as already discussed was not the original contract promise at purchase.



41131205-PyjPB.jpg
Has anybody had any luck with an image of the camera being listed as having the 2 days included for free?

Tried WayBackMachine, but nothing.

Hopefully someone has a screenshot.

Best I've got is screenshots of TP Link replies to customers, stating it is free for 2 days on the free plan. This is from 2018 or so.
Aerobiz30/06/2020 17:06

Has anybody had any luck with an image of the camera being listed as …Has anybody had any luck with an image of the camera being listed as having the 2 days included for free?Tried WayBackMachine, but nothing.Hopefully someone has a screenshot.Best I've got is screenshots of TP Link replies to customers, stating it is free for 2 days on the free plan. This is from 2018 or so.


I think mine had stickers on the box saying it so i will check in loft if i still have the boxes.

My Premium Trial ends tomorrow but i only purchased the camera last year as stated previously so tomorrow i will update with what my account shows after the trial ends.

I thinking it will either change to show the remaining of the two year free plan (as TP link states) or becomes live view only with no storage.

Exciting times lol.
Cant find the boxes but i will continue to look.

On another note. My 30 day Premium trial ended today....


41290565.jpg



So i looked into the plans that this camera is now on and it shows this in the settings.....


41290565.jpg



So i have triggered this camera this morning and it has recorded the entire period that movement was detected with 10secs added on at the start and end and alerts etc worked as normal.

I have left the video in the activity history tab and will report back when it is auto deleted.
Edited by: "ArcadeAssassin" 4th Jul
ArcadeAssassin04/07/2020 09:55

Cant find the boxes but i will continue to look. On another note. My 30 …Cant find the boxes but i will continue to look. On another note. My 30 day Premium trial ended today....[Image] So i looked into the plans that this camera is now on and it shows this in the settings.....[Image] So i have triggered this camera this morning and it has recorded the entire period that movement was detected with 10secs added on at the start and end and alerts etc worked as normal. I have left the video in the activity history tab and will report back when it is auto deleted.


I've got the same "spot plan" from today.
So as an update, video in the activity history is now being deleted somewhere between 24hr and 36hrs after the event. The activities still show in the history, as proof of activation I suppose, but on selecting to play, it now says it’s no longer stored on Kasa.

Therefore if we want to keep any video for an event, it must be downloaded off of kasa prior to the 24hr expiry one would have thought.
I purchased 2 cameras in August 19, like many here, I believed I would get 2 days cloud recording for life of the product but they done a classic "bait & switch" I just had a moan at amazon and they have just accepted a return for both of my cameras. Can anyone recommend what to replace them with?
41492465-rI7d2.jpg
I'm still getting two days of free cloud recording on all three of my cameras!
At least I'm pretty sure I am!

Confirmed: I can access recordings from Thursday, but not Wednesday!
Edited by: "SaintyUK" 26th Jul
Dan_Bound25/07/2020 23:32

I purchased 2 cameras in August 19, like many here, I believed I would get …I purchased 2 cameras in August 19, like many here, I believed I would get 2 days cloud recording for life of the product but they done a classic "bait & switch" I just had a moan at amazon and they have just accepted a return for both of my cameras. Can anyone recommend what to replace them with?


Will be doing this myself. Cameras are now bascially bricks. Used to rate TP Link as well before this... Never again!
idix27/07/2020 10:51

Will be doing this myself. Cameras are now bascially bricks. Used to rate …Will be doing this myself. Cameras are now bascially bricks. Used to rate TP Link as well before this... Never again!


Return has been authorised and I've ordered some Imou Looc cameras from amazon, they also come with a free indoor camera, so thats 2 external cameras with pir and spot lights, 1 internal camera, x2 128gb sd cards for £150, I'll see if there any good
Edited by: "Dan_Bound" 27th Jul
SaintyUK25/07/2020 23:46

I'm still getting two days of free cloud recording on all three of my …I'm still getting two days of free cloud recording on all three of my cameras!At least I'm pretty sure I am!Confirmed: I can access recordings from Thursday, but not Wednesday!


I was getting the same but that's not what my issue was, I knew at some point they would start to charge for the premium 30 day cloud service, I was led to believe I could just simply revert to the free 2 day cloud service for the life of the product. At no point before purchase was a 2 year limit for the free service disclosed. My issue is, you either pay, or it becomes an expense webcam that any Chinese no brand camera could achieve the same functionality for £20. I know I still had over a year of the free service left, but it woukd much harder to return after 2 years of use vs 11 months. That's why I've bit the bullet now and I'm sending them back.
I seem to be down to 12 hrs storage with alerts, which is fine as had them a few months, but not impressed with the live view only which it says will kick in at 2 years but the date is blank, glad I only got a few to try.

On checking order to see what I thought I was buying- i just realised I had a 6 month free trial instead of 30 days- but no mention on order or boxes. If they had finished it early I would have had no evidence, yes, a lesson to snapshot any special deals from now on...
Edited by: "4leafclover" 2nd Aug
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