La Redoute £10 discount not honoured!!!

15 replies
Found 30th May 2007
I recieved my 6 pairs of Nike White Sports socks yesterday and when I looked at the price, instead of the £1 I expected to see, it said £14.45!!!:x

I intend on calling La Redoute to get my £13.45 back as I used codes for free shipping and £10 off purcahse.

I hope it is just me, but my confirmation email from La Redoute did state that the total charge was £1.

If you have bought from La Redoute and used evouchers, check your credit card bill as they may charge you full price.

hotukdeals.com/for…ute

16 Comments

I never had this problem... I used lots of vouchers....

windhoek

I recieved my 6 pairs of Nike White Sports socks yesterday and when I … I recieved my 6 pairs of Nike White Sports socks yesterday and when I looked at the price, instead of the £1 I expected to see, it said £14.45!!!:x I intend on calling La Redoute to get my £13.45 back as I used codes for free shipping and £10 off purcahse.I hope it is just me, but my confirmation email from La Redoute did state that the total charge was £1.If you have bought from La Redoute and used evouchers, check your credit card bill as they may charge you full price.http://www.hotukdeals.com/forums/showthread.php?t=63727&highlight=Redoute



read the T&C's of the voucher. They are not obliged to sell to you at a reduced price even if they confirmed a lower price by email. Some people get away with a great discount others do not. You may get the difference reduced if you telephone and complain or they may just tell you to return the item for a full refund. I have decided to avoid this company at all costs they are a shambles

windhoek

I recieved my 6 pairs of Nike White Sports socks yesterday and when I … I recieved my 6 pairs of Nike White Sports socks yesterday and when I looked at the price, instead of the £1 I expected to see, it said £14.45!!!:x I intend on calling La Redoute to get my £13.45 back as I used codes for free shipping and £10 off purcahse.I hope it is just me, but my confirmation email from La Redoute did state that the total charge was £1.If you have bought from La Redoute and used evouchers, check your credit card bill as they may charge you full price.http://www.hotukdeals.com/forums/showthread.php?t=63727&highlight=Redoute



Think yourself lucky they won't take you to court. You are defrauding them! Were the codes sent to you? Are they for your personal use?This is the risk you take using these vouchers - I think there is some small print about them on HUKD somewhere :?

Anyway, hope you get it sorted! :thumbsup:

I avoud la redoute, more trouble than they're worth!

Original Poster

mmm, some comments worthy of further contemplation indeed!

I think I'll avoid La Redoute in the future and be extra careful when placing orders

thanks :thumbsup:

Hope they don't charge me that much else i'll slap them silly.

[SIZE=2]Give them a polite phone call and i'll sure they will refund the money for you. I did this and got put through to someone at customer services who apologised and said they would refund. Took about a week but it appeared back on my card. I've managed to use a couple other codes since then and no problem. Just remember, be polite. :thumbsup: [/SIZE]

Guess they are gonna get ALOT of returns this time round then!

Original Poster

good news - I called and they agreed to reimburse me the £10 discount and shipping sosts so that I did after all get the socks for £1 - Yippee!

However, the woman said I was getting this because the order that I had previously used the vouchers on had been cancelled by them because they were out of stock.

So, if anyone else ordered these and has not used the codes before, you should get reimbursed. If you have used these codes before buying the cocks, you may have to negotiate a bit harder with La Redoute.

Good luck!

windhoek

If you have used these codes before buying the cocks, you may have to … If you have used these codes before buying the cocks, you may have to negotiate a bit harder



oh didnt know they sold those!:giggle:

Wow cant wait for the next catalogue! :whistling:

windhoek

good news - I called and they agreed to reimburse me the £10 discount and … good news - I called and they agreed to reimburse me the £10 discount and shipping sosts so that I did after all get the socks for £1 - Yippee!However, the woman said I was getting this because the order that I had previously used the vouchers on had been cancelled by them because they were out of stock.So, if anyone else ordered these and has not used the codes before, you should get reimbursed. If you have used these codes before buying the cocks, you may have to negotiate a bit harder with La Redoute.Good luck!


Can You buy some HEN'S to go with them?http://myweb.tiscali.co.uk/stmerryn/hens.jpg:giggle:

Original Poster

angelkelly

oh didnt know they sold those!:giggle: Wow cant wait for the next … oh didnt know they sold those!:giggle: Wow cant wait for the next catalogue! :whistling:



:shock: no no no I meant to write SOCKS

:-D

If you are really desperate for the new catalogue, but can't wait, I think CC will gladly help you :whistling:

Original Poster

I've got a big light above me and it makes it hard to differentiate between keys on my keyboard - well, thats my excuse and I'm sticking to it, none of that Freud stuff for me!

well i use them, and not any problems yet. i even have 3 diff £10 off vouchers to use which they sent to me. so i doubt i will have any problems using those either.

They sent me a letter today telling me that my item won't be dispatched until I pay them £14.45 (voucher code £10 off)

^ got the same letter here.
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